Client Service Center (CSC)

CSC Contact Events for Office Follow-Up

Use the steps below when creating a contact event for client complaints that require Client Experience Manager (CXM) follow...
CSC- Client Inquiry on Incoming Wires for Loans

Incoming wires received for credit to a loan are posted to the CCB Wire Settlement DDA Account #100080118. When...
CSC - Indirect Auto Loan Procedures

In order to add or remove a signer, or to refinance an Indirect Auto Loan, a client is essentially...
Merchant Disputes Vs. Fraud Disputes

Under certain circumstances, merchant disputes are filed in an attempt to recover funds, but the dispute hinges on whether...
Saturday Locations and Hours

Capital City Bank (CCB) has office locations with Saturday drive thru hours and/or Interactive Teller Machine (ITM) availability that...
Indirect Auto Loan Due Date Changes

When a client calls requesting a change in the payment due date for their INDIRECT AUTO LOAN, follow the...
FDIC - Account Ownership and Category Limits

Overview The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. They protect depositors...
Full Balance Holds

A full balance hold is an account level hold used to freeze the funds in an account, preventing...
Change an Account Type

Clients can request to change their product types. If a client requests to change to the Empower Checking product,...
Identification: CSC Phone Procedures

Overview BEFORE you can release information to an individual claiming to be a client, you must first verify their...