A teller drawer reset is required when an associate does not log off completely, therefore another associate can not log into that drawer. 

To reset a teller drawer, coordinate with your Lead Teller (LT)  or Client Experience Manager (CXM) to do the following:

1. In Xperience > Products > Teller Menus, choose CCB Supervisor Menu. 
   
2.  Click Drawer Reset. 
   
3. Enter the Drawer Number to be reset. 
   
4. Click OK.
5. The Message Information screen displays Are you sure you want to reset drawer xxxx?
   • Ensure the drawer number is correct and use the drop-down menu to select Yes.
6. Click OK to reset the drawer.