In an effort to minimize loss and contain risk, full office surprise audits will be performed once annually by the ICS team member assigned to the office. Additional full office audits may be completed at the ICS team member's discretion.
The surprise audit will include the following
- Teller Drawers
- Vault Drawer
- Teller Cash Recycler (TCR) Drawer
Audit Requirements
At the time of the audit, associates are not allowed access to any assigned Teller, Vault, or TCR drawer until the audit is performed.
- A teller drawer cannot be removed from the Vault until the ICS retrieves the drawer with the assigned associate being audited.
- When the associate's audit is complete they may then begin working in the drawer.
- The Vault or TCR cannot be accessed until the ICS is ready to begin the audit.
- No monies can be removed or added until the audit is complete and the ICS has given permission for associates to have access.
Currency/Coin Verification
Piece count all currency (loose/strapped) and applicable loose coin. Count rolled coin per roll amount. Enter the cash totals in the Count Cash compartments.
- When a drawer is out of balance in the audit cash count and counted in the presence of the associate assigned to the drawer, that the associate should recount the drawer to verify the outage.
- Any outage identified at the time of the audits is required to be written off.