This weekly report, e-mailed from Deposit Services, details all errors pertaining to new and revised account documentation. Tabs are...
Overview Messages stored at the CIF and account levels are available to view in the Customer and Account Inquiry...
Place an Active Duty Alert when a client has been called to active duty. This alert remains in the...
Account owners can request to add a new signer to their accounts in two circumstances: The new signer...
You can change the address on any DDA account for which the client is an owner or authorized signer....
Clients can request to combine bank account statements for accounts they own. Details Bank statements can be combined within...
When fielding requests to remove signers from accounts, keep these things in mind: Do not remove a client that...
When a client reports missing correspondence and/or bank statements, do the following: Obtain valid primary identification from the client. ...
Do the following when mail (for example: a thank you card) or other bank correspondence is returned to the...
These are the insufficient funds (NSF) / overdraft approval limits: Client Experience Manager (CXM) I and II - $5K...
Overview Occasionally, it is necessary to be able to approve overdrafts in a quick manner as a routine part...
CCB mails tax form 1099 to clients earning interest on deposit accounts or upon cashing US savings bonds. Clients...
Clients request duplicate 1099 tax interest forms if the original was never received, was lost, is illegible, or was...
If you are requested to change the sales associate on the account level, do the following: Create the following...
The eVision Check Research application is installed on your computer to provide copies of paper items (checks, deposits and...
The Pre-dormant Inactivity Notice asks the client to perform one of the following to ensure the checking/savings account remains...
Clients can request name changes when they provide proper legal documentation, such as a marriage certificate, divorce papers, or...
When you change the client name on the CIF, you must also update the short name. Do the following:...
Clients with a Level Up account type, who have reached the age of majority in the state the account...
Note: This is an exception to the usual requirement that the account be closed and a new account opened...
Business clients can request to add or remove signers from business accounts. A signed and notarized CCB business affidavit...
Overview Officer codes are for associates who need to have CIF records, deposit accounts, and/or loan accounts coded to...
To request a list of accounts under the current officer code, e-mail the request as below. For numeric officer...
Associates with a numeric officer code are responsible for managing a loan portfolio (if the associate does not already...
Associates who have alphabetic or alphanumeric officer codes do not have lending authority, but may be responsible for managing...
When a client has received a Pre-dormant Inactivity notice and contacts an office, do the following: In Xperience click Customer & Account...
Officer codes may be placed on the following applications serving multiple functions. To place your officer code, see the...
Business clients can request to add signers to business accounts. When adding signers, review the account relationship and ask...
Overview Foreign drafts are checks payable in foreign currency that clients can use to pay foreign entities instead of...
Overview When a client requests to close an account, take the opportunity to discuss the reasons for the request....
Overview An account that is not uploaded into the system sits on the platform for 15 days before it...
Clients can request to change their product types. If a client requests to change to the Empower Checking product,...
Click on the Tabs below for details on how to update client CIF information in Xperience. Phone Number and/or...
A facsimile signature is a reproduction of an authorized signer's manual signature that can be produced electronically or by...
Do the following to maintenance a W8 BEN form: In Xperience > Products > Silverlake > StreamLine Platform Menu...
Direct deposit allows payroll, social security, and retirement funds to deposit directly into a client's checking or savings account....