Using the handset:

1. Lift the handset
2. Dial the number

Using 1 of the following buttons:

1. Press the button for the method you wish to use for your call
   • Line button: For use if your phone is connected to multiple lines.
   • New Call softkey: These are the buttons at the bottom of the phone screen. 
     
   • Headset button: If your phone is connected to a headset.
   • Speakerphone button: To use the phone's built in speaker function
2. Dial the number

To call specific numbers do 1 of the following:

• CCB associate:  Dial 6-digit extension number
• CCB associate voicemail without ringing the phone: Dial *+6-digit extension (press # to skip the greeting)
• Emergency Services: Dial 911
• Local: Dial 9 + 7-digit phone number 
• Long Distance: Dial 9 + 1 + 10-digit number
• Within your office: Dial # + 4-digit extension

To answer a ringing call , lift the handset or press 1 of the following:

• Flashing amber line button
• Headset button
• Speakerphone button

To answer a call using call waiting, do the following:

1. When you have a call active and you get a second call, the second line displays.
2. To connect the second call and put the first call on hold, press the flashing amber line button

To answer calls when you are using multiple lines, do the following:

1. Press the All Calls softkey to see all calls on all lines (oldest first). Otherwise, your phone displays calls on the selected line only.
2. To see which line is selected, look for a handset icon on the line label (left side of screen) and the line extension in the header bar (top of screen).

To end a call, do the following:

• Replace the handset.
  Or
• Press the End Call softkey.

To redirect a ringing or active call to voicemail, press the Decline softkey.

To mute or unmute calls, press the Mute button . 

When a call is muted, the Mute button glows.

To put calls on hold: 

1. Press the Hold button . The hold icon displays and the Line button flashes green.

To resume the highlighted call, press one of the following buttons:

• Press the flashing green Line button.
  Or
• Press the Resume softkey
  Or
• Press the Hold button a second time

To transfer a call, do the following: 

1. From a connected call , press the Transfer button.
2. Call the transfer recipient.
3. Press the Transfer button after the the new party answers.
4. The transfer is complete, and confirmation displays on your phone screen.

Note: Calls cannot be transferred while on Hold. The call must be connected before pressing the transfer button.

Conference calls have a maximum of 8 people.

To make a conference call, do the following:

1. From a connected call (not on hold), press the Conference button.
2. Make a new call. 
3. Press the Conference button (before or after the party answers). The conference begins and the phone displays Conference instead of caller ID.
4. Repeat steps 1-3 to add more participants. 
5. The conference ends when all participants hang up.

To conference in a held call, do the following:

1. From a connected call (not on hold), press the Conference button.
2. Press the Line button flashing green for the held call that you want to add.
3. If the held call is on another line, do the following:
   1. Press the Active Calls softkey.
   2. Select a call from the list displayed.
   3. Press the Conference button.
4. The conference ends when all participants hang up.

To enroll in voicemail, do the following: 

1. On your desk phone, press the Messages button .
2. Enter the first time enrollment password, 123456#.
3. Follow the voice prompts to set up your voicemail.

There are several ways you can access and listen to your voicemail messages. To access them use 1 of the methods outlined below:

• From your e-mail:
  1. Double-click the e-mail attachment (Note: Deleting the e-mail also deletes the voicemail from the phone).
• From your desk phone:
  1. Press the Messages button. 
     
  2. Follow the prompts.
• From Jabber:
  1. From the left hand menu in the Jabber hub window, click the Messages icon. (Note: Red alert icons appear over the relevant menu options when you have missed calls or new voicemail messages.)
     
  2. To display your voicemail inbox, click the Messages icon.
  3. To listen to the message, click the Play button.
     
• From an outside phone:
  1. Call your desk phone number or 850.354.7090.
  2. When the greeting begins, press the * key.
  3. For the ID, enter your 6-digit extension.
  4. Enter your voicemail PIN.
  5. Manage your voicemail.
     Note: Refer to the Voicemail Controls and Indicators accordion for more information on using the controls to manage your voicemail box.

To change your voicemail from your desk phone, do the following:

1. Press the Messages button on your phone.
   
2. Enter your voicemail PIN, followed by #.
3. Press 4 for setup options.
4. Press 1 to change your greeting.
5. Do one of the following:
   • Press 1 to re-record this greeting. 
   • Press 2 to turn on the alternate greeting.
6. To set an end date and time for the greeting, press 1 .
   1. Follow the prompts to set time.
   2. When appropriate, press 1 to re-record this greeting.
   3. When appropriate, press 2 to turn off the alternate greeting.
   4. Press # to leave it on indefinitely
      1. Press 1 to re-record this greeting.
      2. Press 2 to turn off the alternate greeting.
7. Record the message at the tone and press # when completed.
8. When you are back in the office, repeat the same steps to re-record your usual voicemail greeting.

To change your voicemail from an outside line, do the following:

1. Call your desk phone number or 850.354.7090.
2. If you called 850.354.7090, when the greeting begins, press the * key. 
3. Enter your 6-digit extension as the ID, followed by #. 
4. Enter your voicemail PIN, followed by #.
5. Press 2 to access your mailbox.
6. Press 4 for setup options. 
7. Press 1 to change your greeting.
8. Do one of the following:
   1. Press 1 to re-record this greeting.
   2. Press 2 to turn on the alternate greeting.
9. Press 1 to set an end date and time for the greeting.
   1. Follow prompts to set time.
10. Press 1 to re-record this greeting.
11. When appropriate, press 2 to turn off the alternate greeting.
12. Press # to leave it on indefinitely.
    1. Press 1 to rerecord this greeting.
    2. Press 2 to turn off alternate greeting.
13. Record the greeting at the tone and press # when completed.
14. When you are back in the office, repeat the same steps to re-record your usual voicemail greeting.

The voicemail message indicators are:

• A solid red light on your handset
• A voicemail icon by the Line button.
• Outlook: A new e-mail containing the message as an attachment
• Jabber: A red alert icon over the Messages button.
   

Basic Voicemail Controls

Voicemail Playback Controls

To add personal contacts, creating an address book, do the following.

1. Log into the Self Care Portal.
2. Click Phone Settings. 
   
3. Click Phone Contacts.
   
4. Click Create New Contact.
   
5. Fill out the fields as required.
   
6. Click Save.
7. To edit a contact, click the pencil icon on the contact's row.
   
8. To delete a contact, click the X icon on the contact's row.
   

To assign a speed dial number to an open button on your phone, do the following:

1. Click Phones > Phone Settings > Speed Dial Numbers.
2. Click Add New Speed Dial.
   
3. Complete the 3 required fields as shown below.
   
4. Click OK.
5. Your phone flashes shortly after and the speed dial is configured on the first available button.
6. To assign additional speed dial numbers to free buttons on your phone, repeat the previous steps.

Note: Speed dial numbers 1, 2, and 3 display on your phone screen. To dial speed dial numbers above 4: 

1. Press the desired speed dial number.
2. Press the speed dial softkey in the display panel.

To forward calls to voicemail from the Self-care portal, do the following:

1.  in the Self Care Portal, click Phones > Call Forwarding.
2. Click the check box next to the drop-down menu.
   
3. Click Save.

By setting a referral extension, a caller will be routed to the referral extension you programmed by pressing this number during your voicemail greeting.

To set referral extensions, do the following:

1. Press the Messages key on your phone .
2. Enter your voicemail PIN, followed by #.
3. Press 4 for setup options.
4. Press 5 for alternate extensions. The voicemail system notifies you of one of the following:
   • Your alternate extension on button X (from 1 to 4) is not defined.
   • Your alternate extension on button X is defined as <number>.
5. Do one of the following:
   • Redefine the current number. Continue to step 6.
   • Navigate to an undefined number pressing keys 7 (previous number) and 9 (next number).
6. Press # to define the number.
7. When prompted to edit the alternate transfer number, press 2.
8. Enter the 6-digit extension number to transfer followed by #.

To access personal contacts from your phone, do the following:

1. Press the Contacts button. 
2. To select Personal Directory, press 1.
3. At the prompts, enter the following:
   • User ID: Network username
   • Password: 12345

To use a directory to call, do the following:

1. To select a directory, press the Contacts button .
2. Enter search criteria.
3. Press Submit (softkey).
4. Scroll to a listing.
5. Do one of the following:
   • In the Navigation pad, press the Select button . (The silver center.)
   • Press the Dial softkey.

To turn Do Not Disturb (DND) on and off do the following:

1. On the phone, press the More softkey.
2. Press the softkey labeled DND.
3. A message displays notifying you “DND is on.”
4. Repeat steps 1 and 2 to turn DND off.

To park a call, do the following:

1. While on the call, press the More softkey.
2. Push the Park softkey. The location of the parked call displays.
3. Make sure you record the number location of the parked call (typically 6 digits). The number displays for only 20 seconds.
4. Hang up/disconnect the call.
5. Inform the associate of the number where the call is parked (the 6-digit number you recorded).

To resume (pick up) a parked call, do the following:

1. Pick up your handset.
2. Dial the 6-digit number of the parked call.
3. The call resumes.

View Call History

To view the call history directly on your phone, do the following:

1. Press the Applications button .
2. Select Call History. The last 150 calls display. The following icons display next to the numbers:
    

Icon	Call Status
	Missed Calls
	Placed Calls
	Received Calls

View Missed Calls

To view new missed calls, do the following:

1. View the call history.
2. Press the Missed Calls softkey.

Call Number

To call a number from call history, do the following:

1. View the call history.
2. Scroll to a call.
3. Do one of the following:
   • In the Navigation pad, press the Select button .
   • Press the Call softkey.

View Call Details

To view the details of a historical call, do the following: 

1. View the call history. 
2. Highlight the call. 
3. Press these softkeys: More > Details.