The Xperience install process is tied to users and not the computer, therefore Xperience may need to be installed anytime an associate logs onto a new computer. In addition, it is possible that a new associate may need to deploy Xperience before attempting access for the first time.

To launch a new instance of Xperience, do the following:

1. Right-click the XCA icon in the bottom right corner of your screen. 
2. Select Manage Instances.
    
3. In the Username field, enter your 5370c-{name id}@jhahosting.com (for example: 5370c-jwilliam@jhahosting.com, 5370C-JDOE@JHAHOSTING.COM). 
4. In the Password field, enter you JHAhosting Password Credentials.
   
5. Use the Server drop-down menu to choose xph.jhahosted.com
6. Click Log In.
   • Note: If the server parameter is not populated, the XCA is not installed correctly. Contact the Help Desk at ext. 397400.
7. Click Deploy.
    
8. On the Select an instance to deploy screen, choose 5370Production.
9. Click Deploy. 
   
10. If you receive the following message, click Yes.
     
11. When the Success screen displays, click OK.
     
12. Xperience launches.
    • Note: It may take a few minutes to download all packages the first time being launched.  Subsequent launches are faster.

New associates, or new Xperience users, will receive an e-mail from NoReply@jackhenry.com with a subject line: [EXTERNAL]Jack Henry - JHAHOSTING Credential Email. Your JHAHOSTING credentials are what grant you access to Xperience and Synergy Reports.

Follow the steps below to complete initial enrollment:

1. Click the link in the e-mail to access the JH Self Service site or use the following https://id.jhacloudservices.com/adaxes/SelfService#/SignInadaxes/selfservice.
2. Enter the username and temporary password provided in the e-mail from NoReply@jackhenry.com.
3. When prompted, change your password to something easier to remember.
4. Be sure to complete the Self-Service Password Reset enrollment which enables you to reset your forgotten password and unlock your account.
5. Locate the Xperience 5370Production icon on your desktop.
   
6. In the Username field, enter your 5370c-XXXXXXX@jhahosting.com username (for example: 5370c-jsmith@jhahosting.com, 5370C-JDOE@JHAHOSTING.COM).
7. In the Password field, enter you JHAhosting Password Credentials.
   

1. Use the Server drop-down menu to choose xph.jhahosted.com
2. Click Log In.

If you receive the following message, contact the Help Desk at ext. 397400.

When logging in to Xperience, if you have forgotten your password or get locked out, do the following:

1. Use the following https://id.jhacloudservices.com/adaxes/selfservice to access the Jack Henry Self Service portal.
2. Click Forgot your password?
   
3. Enter your JHA hosting username  5370c-XXXXXXX@jhahosting.com.
4. Click Next.
   
5. Enter the answers to your 3 security questions.
   1. If you do not know the answers to your security questions, contact the Help Desk at ext. 397400.
   2. If you enter the answers to the security questions wrong and get Blocked, contact the Help Desk at ext. 397400.
6. Enter a new password when prompted.
7. Click Finish.
   
8. When prompted by the Success! screen, click Continue.
   
9. Log into Xperience using your new JHAhosting password credentials.