Overview

• Capital City Wealth: Trust Services
• Capital City Wealth: Investment Services
• Capital City Home Loans (CCHL)
• Capital City Wealth

Prior to sending a referral to a Capital City Bank Group affiliate, you must ensure the client has opted in to Affiliate Sharing. See See Regulation P > Client Opt-in/out Status Xperience for client opt-in/out status and details.

Create a Referral

To enter a referral for a client, do the following:

1. In Xperience > Products > Synapsys CRM > Desktop. The Home/Suite Manager screen displays. 
2. Click Full Search to access the Client Search fields.  
3. Enter the client or business name. Note: Change the search type from the drop-down menu to the appropriate field. 
4. Click Search. The client's 10 Second View screen displays.
   1. If the client does not have a profile in Synapsys, click Add Prospect. 
   2. Choose Add Personal Prospect or Add business Prospect. The Add Prospect dialogue box displays. Note: If you select the incorrect prospect type you can change it in the Add Prospect screen. 
   3. Enter the information. Note: Fields marked by an asterisk (*) are required.
   4. When prompted, click Build Profile.
   5. The new profile's 10-second view appears.
5. Click New Event/Activity  > create new activity for client name > Referral (Individual). 
6. In the Referred To field, click the Search button. The Officer Search dialog box displays.
   
7. In the Officer Name field, enter the officer's name or department's name.
8. Check the Contains box by Officer Name.
9. Click Search.
10. Double-click the associate's name.
11. Complete the fields as follows:
    1. Application- The business line/product/service for the referral
       • See Capital City Wealth: Investment Services Only Referrals Tab for disclosure requirements
       • Note: Not all referrals are for business lines or products. For Take it to 10 referrals, choose the item that best fits the action you have taken (for example: CCB Car Tag, New Hire Associate).
    2. Type (Optional) - Specific product(s) mentioned to the client
    3. Status - Automatically populates after referral is saved.
    4. Account Number (Optional) - The account number used for the new product/service  
    5. Branch - The office that receives the referral credit. 
       • Traveling Associates: Select the office you are working in at the time you make the referral.
    6. Needed By - Defaults to 3 day to remind officer of a waiting referral. 
       • If the referral has not been viewed by that  date, the system sends you an e-mail reminder to follow up.
       • This date can be adjusted as necessary to meet the client's needs.
    7.  Comments - enter all the details and information that your business partner needs to know to contact the client and begin the referral.
12.  Click Save. 

Note: For Capital City wealth: Investment Services referrals please see the Capital City Wealth: Investment Services Only Referral tab.

Capital City Wealth: Investment Services Only Referral

Starting November 4, 2022, the SEC instituted a regulation that requires clients be given a new relationship disclosure when a referral is made for investment advisory services. The disclosure must be given at the time the referral is made. Note: Additional disclosure give ones are ordered with Forms Management Inc. (FMI) using item #00044040.