Overview

Within the first 10 business days of the month, Financial Accounting sends an excel spreadsheet listing all teller and vault balances for the end of the preceding month. SupportU is responsible for certifying teller and vault cash each month in the Frontier program. Any balance outages between the General Ledger and Xperience are reviewed. 

Financial Accounting scans all documents into the Frontier program that support the outage. These supporting document are viewed and researched to confirm the outage reason.

Note: Frontier works best when opened within the Microsoft Edge browser.

To verify an outage, review the following:

• The teller drawer - view how the transaction was run
• Evision - view how FIS processed the transaction and/or confirm that an unposted item did clear
• Client's account - confirm that the client's account was debited or credited properly.

Record all comments and information used to substantiate that you agree or disagree with an outage and save the monthly spreadsheet to: Operations//Retail Support Group/Frontier Certifications/Year

Highlight your comments and the balance in the same color on the Financial Accounting spreadsheet.

Reviewing, Clearing and Rejecting Items -Frontier

To open Frontier, do the following:

1. Click on the Frontier Icon on your desktop. 
   • Note: Frontier works best when opened within the Microsoft Edge browser.
2. When prompted with the User Agreement, click Yes.
3. Company displays 02 Capital City Bank, click OK.
4. In the bottom left corner, click the plus sign for Account Certification Navigation Tree. 
5. In the top right corner, click Certification >  My Work > As Owner. 
6. A list of certifications waiting for your review and approval or rejection displays.
   • Use the scroll bars to navigate up and down or side to side.
   • You can drag and move cells so all cells you need are visible in one view.
   • Note: If you use dual monitors, put Frontier on one monitor and the Financial Accounting excel spreadsheet on the other.
7. Click on the Balance Difference column to sort low to high.
8. Review vault cash and teller cash for each office.

   • 0.00 Records

     Open each 0.00 record in Frontier and compare the We Side Balance to the Financial Accounting Spreadsheet.

     If the items match, do the following:

     1. On the Financial Accounting spreadsheet, highlight the balance in green.
     2. In Frontier, click to insert a check mark in the box to the left of the information.
     3. Click Submit/Approve Selected. 
     4. Item will clear from your screen.
        • If the item does not clear, click the refresh icon.

   • Out of Balance Records

     To review Frontier items that show a balance difference, do the following: 

     1. Click the record to open the account details.
     2. Review the supporting documents provided by Financial Accounting.
     3. Click Attachments.
     4. Click the Attachments paperclip icon. 
        • Supporting documents display.
     5. Click the paperclip icon for each item that contributes to the total outage.
        • Best Practice: If there is more then 1 file, open each file and then minimize so you can toggle between all supporting documents.
9. To verify an outage, review the following:
   • The teller drawer in Vertex 
     • View how the transaction was run
   • Evision 
     • View how FIS Processed the transaction and/or for unposted items to confirm that it finally cleared.
   • The client's account
     • Confirm that the client's account was debited or credited properly.
10. Record all comments and information used to substantiate that you agree or disagree with an outage and save the monthly spreadsheet to: operations//Retail Support Group/Frontier Certifications/Year
11. On the Financial Account spreadsheet, highlight your comments and the balance in the same color.