1. On the blue menu bar at the top of the Verafin screen, click CDD/EDD.
2. From the drop-down menu, click All Questionnaires.
3. A list of all questionnaires will appear.
   • You can search by any of the column headings. For example: Name, Tax ID, Date Created, or Creator Name
4. To search, click on the heading of the criteria you wish to search by.
   • For example: Name
5. From the drop down menu, select the condition Contains.
6. Type the name you want to search.
7. Click Filter.
8. Select the desired questionnaire from the search results.
   • If there is more than result for the same client, select the line with the most recent date created.

After searching for and selecting the desired questionnaire do the following to edit:

 

1. Select the Edit icon.
2. Edit the questionnaire as needed.
3. When done, scroll to the bottom of the page, click Continue.
4. Click the EDD Document link.
5. Click Continue.
6. Click Watch List Matches link.
7. Click Done.

Your Verafin password must:

 

• Be at least 9 characters long.
• Have at least 1 uppercase letter (A-Z)
• Have at least 1 lowercase letter (a-z)
• Have at least 1 numeric character (0-9)
• Have at least 1 special character (@, #, $, %, ^, &,<, +,=)

Verafin locks you out after 3 failed attempts.

Try the Forgot Your Password? link. If that doesn't work, contact the Help Desk ext. 7400.

From the login screen, select the Need Help signing in? link then select the Forgot Password? link.

Yes, Verafin times out in 3 hours.

Once timed out, you will have to sign in again.

No. 

Once you log into the program it stays active for 3 hours. Once timed out, you will have to sign in again.

A client due diligence (CDD) questionnaire using Verafin is REQUIRED for ALL clients requesting a new account or revising signature cards on an existing account.

Anytime there is a revision to the signature card on the account.

Yes. 

Complete a CDD questionnaire for the new signer AND update the questionnaire for the current signer as well.

The expectation is that all questions be completed with the few exceptions.

No. 

The questions in Yellow Hammer are not the same questions asked in Verafin, therefore we are unable to migrate current date into Verafin.

Email _BSA Department.

Include the following:

 

• Client name
• Client SSN
• Reason the questionnaire needs to be deleted

No.

Access to certain information within the program is restricted. 

No.

This area is used by BSA associates only.

These areas are used by BSA only.

If the client does not have an SSN, they MUST have an ITIN or Green Card number in order to open an account.

The ITIN and Green Card numbers DO NOT get entered as a SSN. Select the No SS# checkbox and enter the valid information when requested in the Nonresident Aliens and Foreign Individuals section of the questionnaire.

Yes.

The client must still let us know when they travel to ensure transactions are processed. The data collected in Verafin is only used for BSA purposes. It is not used by any other systems or areas of the bank.

If there is an interpreter present, always collect as much information as possible. 

If the interpreter:

 

• Provides their name but not their SSN, do the following: 
  • Select Yes from the drop down menu
  • Enter the interpreter's name 
  • Select the No SSN check box
• Will NOT provide their name or their SSN, do the following:
  • Select Yes from the drop down menu
  • Select the No SSN check box
• Is an associate, do the following:
  • Select Yes from the drop down menu
  • Enter the associate's name
  • Select the No SSN check box
• Is a Relay Company for a deaf client, do the following:
  • Select No from the drop down menu

If you feel the actions are suspicious, report a UAR to BSA.
 

Verafin will populate the screen with the name matching the SSN you entered. 

Pay close attention to make sure the person is using the correct SSN and that this is not potential fraud. Be sure you have the correct person's SSN  and questionnaire before editing any data.

A frequent traveler is someone who travels often. For the purpose of this questionnaire it is primarily focused on travel to foreign countries.

BSA refers to these individuals as PEPs. They are individuals who hold or have held foreign political positions normally in a senior capacity; or they are associated and or related to one of these individuals (for example: a student with a parent/aunt or uncle who is a prime minister.)

Notes are for any other information you feel is important to know that is not included in the account questionnaire.

Example:
The client is purchasing the XYZ Company that we currently have as a client.
Or
Unable to provide SS or Green card so account could not be opened.

DO NOT OPEN ANY ACCOUNT. 

Report the activity and the collected information about the individual to the BSA department.

No.

An ITIN is a number issued by the IRS for individuals who are required to have a US taxpayer identification number and are NOT eligible to obtain a SSN from the Social Security Administration. An ITIN is entered in the Nonresident Aliens and Foreign Individuals section of the questionnaire.

If the person is a non-resident alien and foreign individual and cannot provide one of the following documents, DO NOT OPEN THE ACCOUNT AND CONTACT CMD Ext. 397100 IMMEDIATELY.

 

• A SSN valid for work only card and a W8-BEN
• A valid SSN not valid for employment and a W8-BEN
• An individual tax identification number (ITIN) and a W8-BEN