ITM Electrical Outage, Damage, or Error 

ITM outage, damage or error = _expresschannel@ccbg.com 

Once you are made aware of an ITM outage or error, email _expresschannel@ccbg.com as soon as possible (24/7/365). 

Service requests are time-sensitive and NCR dispatches call a first come first serve basis. Virtual Bankers are available from 7 a.m.-9 p.m. weekdays and Saturdays from 9 a.m.-4 p.m.

Include in the email:

• Office ITM is located
• Terminal ID
• Location of ITM on the property (for example: drive-in lane 1, the left lobby terminal)
• Contact person’s name and phone number should Virtual Bankers have any questions
• A detailed description of the error/fault/damage
• Client account information if applicable
• Any error messages displayed on the inside or outside the screen
• Pictures of any damage

SATM Electrical Outage, Damage, or Errors

If an office has received notification from Application Services:

• Your office will receive notice from Application Services if Application Services is notified by Fiserv of a SATM issue. 
• If your office receives notification from Application Services of an outage/support ticket opened on your terminal, no further action is needed.

If you have not received notification from Application Services and are made aware of a SATM outage, damage, and/or errors, open a ticket in Landport.

Include the following in the description:

• Detailed description of the error/fault/damage
• Any error messages displayed on the inside or outside screen
• Any troubleshooting that occurred with client or machine
• Upload pictures to Landport ticket
• Amount of transaction (if applicable)
• Time/Date of issue  Note: CSC associates note time/date client called 

Below are examples of the 3 types of issues:

Locations

SATM/ITM locations can be found here.