If a client wants to close an account and forfeit the remaining funds, do the following: 

1. In Xperience, click Customer & Account Inquiry > Related Functions > Service Fees > Today's Fees  > Add.
2. In the Fee Code field, click the prompt and enter E2 - POSTING ADJUSTMENT - DEBIT.
3. In the Fee Amount field, enter the amount being forfeited by zero out account balance.
4. In the Remarks field, enter CLOSING ACCT/FORFEIT BALANCE.
5. Click OK.
6. Click to submit a Synapsys service event to close the account. 
7. CSC Associates:  If the client requests a closed account letter, send a request to Bank Direct Chat.
   1. Include the client's name and account number.
   2. In the email body, enter the following: Client would like a letter mailed to confirm the account has been closed.