Bank Direct

Toll-Free Number 888.671.0400

BSA Department

Currency Transaction Report and Monetary Instrument Log

• Vertex CTR / MIL Processing Questions
  • _SupportU
• CTR Brochure - Facts You Should Know
  • Contact BSA Department Associate
• CTR IRS "Error Resolution" Facsimile of Form 104
  • Send to BSA Department - Tallahassee Main

Call Me Direct (CMD)

Questions and Answers - For Associate Use Only

• 850.402.7100 Ext. 397100

Elan Credit Card        

• For Bank Use Only  - 800.523.5354        
• For Client Contact -  https://www.myaccountaccess.com/onlineCard/publicContactUs.do?theme=elan1&loc=0000
• For product questions or ongoing promotions, contact Traci Gilbert 850.875.5083 or Ext. 665083

Elavon Cash Advance Terminals

For Bank Use Only 

• Technical Support - 800.725.1243
• Reversals/Hold Release - 800.741.5705
• Customer Service - 800.725.1245

For Merchant Services Clients Contact 

• 24/7 Customer Care - 800-725-1243
• Custsvc@elavon.com
• https//www.paymentsinsider.com

Training/Activation Assistance

• 866.451.4007
• https://www.paymentstart.com
• STS - 800.377.3962 Option 2, Option 2

• Talech: 888.995.1998
  Chargebacks: 866.600.5008
• Ladco Leasing: 800.678.8666
  Supplies: 800.972.7815
  Voice Auth: 800.820.7884
  PCI Compliance: https://www.pcicompliancemanager.com/safemaker/login/portal
• Sysnet: 855.750.0747

For product questions or ongoing promotions, contact Traci Gilbert 850.875.5083 or Ext. 665083

Expert Supervisor - Performance Standards

Contact your Human Resources Consultant or _SupportU

Forms - Teller Department

Email request to _SupportU

• Preprinted Money Orders
• Preprinted Cashier Checks

Help Desk

Contact the Help Desk 850.402.7400 or Ext. 397400 for the following:

Resets

• Xperience
• Jack Henry - Silverlake - Vertex
• Windows - Network
• eVision - Synergy - Synapsys
• Teller Printer
• Computer Room (weekends and afterhours available)

Other System Issues

• Email
• Statement Printer - Micr Printer
• NetInterest

Phones

• Call quality issues
• Interruption in service
• Display name changes
• Voicemail password resets
• Replacement phone
• Any other phone issues not listed above

PC/Hardware

• Monitors
• Keyboards
• Mouse

Computer Room

Contact the computer room at 850.402.7353 or e-mail Karen Battle for Teller Weekend Resets only (Offices open on Saturday).

Logic Path (C3)

For Associate Additions, Deletions or Locked Users

• Email request to _SupportU

For Password Resets:

• On the LogicPath Ceto homepage:
  • Input Username
  • Hit the Password Reset button and follow the prompts

Office Equipment -Landport

Complete a Landport ticket for the following:

• Office equipment
• Maintenance needed
• Anything related to the physical building
  • Air conditioning
  • Landscaping
  • Painting
  • Handyman services

Click here for more on Landport. For questions or issues logging into Landport email General Services.

Postal Money Orders

To verify validity of a Postal Money Order over $500 - 866.459.7822

• Available in the system 48 hours after issue until 90 days after issue.

Savings Bonds

Customer Service - 800.245.2804

US Savings Bonds Resource Guide

• Located on NetInterest > Public Documents > Retail Banking > Teller > U.S. Savings Bonds
• Internet Address - www.treasurydirect.gov

Secret Service Jurisdictional Field Office - Florida

Secret Service Jurisdictional Field Office - Georgia and Alabama

Stamps - Teller Department

Contact Purchasing Specialist Carol Ham in General Services 850.402.7244 or Ext. 397244.

• Teller Stamp
• Vault Stamp
• Savings Bond Stamp - Paid
• Savings Bond Stamp - "Minor by___"
• Deposit Endorsement Stamp - Credit to the Account of Within Named Payee

US Treasury Checks - Check Verification

Treasury Check Information System

• Internet Address - https://www.fiscal.treasury.gov/tcis/