Procedures
Every day is a business day except Saturdays, Sundays, and federal holidays. Teller transactions processed on Saturdays are considered part of the following regular business day.
Each teller drawer that is removed from the vault must be counted and balanced as follows:
- Daily - at the end of each business day.
- Saturday - A Saturday (Drive-In/Lobby) teller must count and balance their cash drawer prior to leaving the office on Saturday.
- Prior to leaving the office - any teller associate leaving before the office closes must balance their cash drawer.
Best practice: Do the following throughout the day to balance and identify possible corrections:
- Count the drawer
- Strap currency
- Sell excess cash
Note: Associates are not permitted to have a running tape of any kind. DO NOT wrap tapes around mutilated money.
Balancing & Roll Date/Sign Off Procedures
Currency and coin are required to be entered in the appropriate compartment and denominations.
To balance your drawer, do the following:
- Press F8 or click Count.
- Highlight each compartment and click Count Cash.
- Hand count cash and enter the denominations in the corresponding fields.
- Click OK or press Enter.
- When balance = 0.00, click Balance.
- Click Close Session to checkmark close session and advance to the next business date.
- Press Enter or Submit.
- The Journal Tape prints.
- Note: Be sure to leave extra space on the Journal Tape at the top and bottom of the printed sheet.
- Sign the bottom of the Journal Tape and place in the designated location.
- Saturday - you MUST write "Saturday" on the top of the trial balance journal tapes.
- Press X to Exit.
Sign Off
When balancing is complete, sign off the operating system drawer:
- Check the box - Close XX/XX/XXXX session and advance to the next business date?
- Saturday tellers, who continue to work in the same drawer the following day the bank is open for business, must not advance to the next business date.
Note: If you are out of balance, a prompt displays. Add a description or explanation for the outage and a virtual ticket is created.
Note: For SATURDAY Balancing - if you are not using your drawer - be sure to TRIAL balance at the beginning of the Saturday. ALL Saturday associates MUST trial balance at the end of the day.
Journal Tape - Printed Totals
Each teller's daily transaction history is stored on an electronic journal within the operating system. The electronic journal serves as an audit trail for every transaction that is processed through a drawer. The electronic journal is maintained in the system for 15 calendar days and in Synergy daily.
Note: Associates are not permitted to have a running tape of any kind. DO NOT wrap tapes around mutilated money.
Weekly Drawer Usage
Monday-Friday
Balance Tape
Each day (Monday - Friday), after the drawer is counted, print a balance tape. The tape must contain all applicable balancing information (for example: Beginning Amount, Cash In, Cash Out, Current Cash, and Counted Cash).
- Remove the day's balance tape from the printer, leaving a sufficient amount of space at the top and bottom.
- Sign the bottom with your first initial and last name.
- Place the tape in the designated location determined by the Lead Teller (LT) and Internal Control Specialist (ICS).
Saturday Drawer Not Used on Monday
- Follow the Monday - Friday Balance process.
Saturday Drawer Used on Monday
After the drawer is counted, print a trial balance tape. The tape must contain all applicable balancing information; (for example: Beginning Amount, Cash In, Cash Out, Current Cash, and Counted Cash).
- Remove the trial balance tape from the printer, leaving a sufficient amount of space at the top and bottom .
- Write Saturday on the tape.
- Sign the bottom with your first initial and last name.
- At the end of the day Monday, place the trial balance tape on top of Monday's tape for the drawer and staple them together.
- Place the tapes in the designated location determined by the LT and ICS.