Credit Disability Claim Form

Credit Life Insurance Claim Form

ID Red Flag Discrepancy Form

Lending ID Theft Reference Guide

Red Flag Checklist

Steps to Prevent Identity Theft

What is Identity Theft?

Notary Procedures

Alabama Notary Authorization Form

Alabama Product Order Form

Florida Notary Authorization Form

Florida Product Order Form

Georgia Notary Authorization

Georgia Notary Authorization

Acknowledgement Certificate Affidavit

Acknowledgement Certificate Attested Photocopy

Acknowledgement Certificate Corporation

Acknowledgement Certificate Credible Witness Affidavit (1)

Acknowledgement Certificate Credible Witness Affidavit (2)

Acknowledgement Certificate Individual Capacity

Acknowledgement Certificate Oath for Deposition

Acknowledgement Certificate Oath or Affirmation

Acknowledgement Certificate Partnership

Acknowledgement Certificate Representative Capacity

Acknowledgement Certificate Safe Deposit Box

Abrigo Users Guide

ALABAMA-HELOC  
Consumer-CLOC-APPLICATION-PACKAGE  

Consumer-No-Dwelling-Application-Package

Consumer Financial Statement Matrix

FLORIDA-HELOC 

GEORGIA-HELOC-APPLICATION-PACKET
HELOC BOOKLET 1.3.23  
PFS – Full 7-31-2019  
PFS – Simple 1-1-2019  

Appraisal and Evaluation Matrix

Approved Appraisers - CCHL (Residential) 

Approved Appraisers - RIMS - Residential and Commercial

Complex Commercial Properties 

Conclusion of Value Support

Guidelines for Proposed and Renovated Real Estate

Reconsideration of Value

Review Checklist - Commercial Appr.

Review Checklist Evaluations

Review Checklist Residential Appr.

RIMS FAQ

RIMS Manual - Account Officers

RIMS Manual - How to order an Evaluation

RIMS Manual - How to order an Appraisal

Third Party Evaluations - Costs - TrueValuationUSA

Approved Dealership List

Collections Litigations Special Assets Bankruptcy Guidelines 8.10.23

Fair Debt Collection Practice Act Procedures

Loss Mitigation Procedures

ACH Authorization Form 

Accepted Builders

Builder Data Sheet 

Construction Inspection Worksheet Commercial

Construction Loan Request Authorization Form - Commercial

Construction Loan Request Authorization Form - Land Development

Construction Loan Request Authorization Form - 1 - 4 Family Residential

Contractors Final Affidavit 

NEW Construction Inspection Worksheet

Signage Request

Appraisal Policy

Asset Based Lending Policy

Asset Classification Policy

Automated Clearing House (ACH) Policy

Charge-Off & Re-Aging Policy

Commercial Real Estate (CRE) Policy

Consumer Credit Policy

Environmental Risk Management Policy

General Credit Policy

Indirect Auto Policy

Small Business Lending Policy

Troubled Asset Policy

Working Capital Finance Policy

Decision Pro (DPro) Doc Prep Worksheet

Decision Pro (DPro) Users Guide

Environmental Procedure Matrix

Environmental Assessment Checklist

Industries Considered High Risk

Frequently Asked Questions

Letter of Engagement with Engineer 

List of Approved Environmental Engineers 

Quick Start Guide

VeraCheck Risk Score Flowchart

HELOC FAQ's

Checklist Supporting Documents 

Consumer Purpose - No Real Estate Checklist

Consumer Purpose - Real Estate with No Dwelling Checklist 

Consumer Purpose - Freedomline 

Business Purpose - Construction 

Business Purpose - Construction Perm 

Business Purpose - Development 

Business Purpose - GLOC New Start 

Business Purpose - No Real Estate 

Business Purpose - Real Estate With Structure 

Business Purpose - Vacant Real Estate 

Pre and Post Closing Checklist

Adverse Action – Statement of Credit Denial, Change or Termination  
Affidavit of Simultaneous Closing

Agreement to Subordinate and Notice of Waiver  
Agreement to Subordinate Closed Ended 
Appraisal Acknowledgment  
Appraisal Delivery Waiver

Appraisal Notice 
Assignment of Note and Mortgage    
Attorney or Title Agent Vendor Request Form

Authorization for Transfers 
Authorization to Release Information   
Bill of Sale   
Changed Circumstance Form  
Charge Off Request Form   
Closing Instructions   
Digital Lending-PB Loan Cover Sheet (2-8-22)  
Documenting Subordination Request 
Escrow Waiver Letter   
Escrow-Calculation-Guide-for-Business-Loans-1-10-24

Exhibit A – Environmental Assessment Checklist   
EXTENSION AGREEMENT   
Flood Calc Form 11-21-23  
Flood Hazard Cover Letter 

Flood Insurance Notice  
GLOC New Start Form 7-8-2020  
Hold Harmless Agreement – Insurance 1-1-2019  
Hold Harmless Agreement – Non Real Estate 1-1-2019
Hold Harmless Agreement – Survey (w defects) 1-1-2019  
Initial Escrow Account Disclosure – Business Purpose Only 1-1-2019  
Insurance Mortgagee Loss Payee Request for Change or Addition to Policy 1-1-2019  
Landlord Waiver and Consent 1-1-2019  
Letter of Credit 1-1-2019  
Life Insurance Assignment Questionnaire 1-1-2019  
Loan Draft Authorization or Cancellation Form 1-1-2019  
Mobile Home Affidavit 1-1-2019  
Name Affidavit – Same Name 1-1-2019  
Name Affidavit of Non Identity 1-1-2019  
Notice of Intent to Apply for Joint Credit 1-1-2019  
Notice to Mortgagor 1-1-2019  
ODP Cancellation – Consumer Line 1-1-2019  
Order Survey Form 1-1-2019  
Order Title Work Form 1-1-2019  
Overdraft ODP Modification of Credit Agreement 1-1-2019  
Payment Letter Temporary Coupon 1-1-2019  
Payoff Letter 1-1-2019  
Personal Financial Statement 1-1-2019  
Private Education Disclosure – Self-Certification Form 1-1-2019  
Seller Power of Attorney – AL Motor Vehicle 1-1-2019  
Seller Power of Attorney – FL Motor Vehicle 1-1-2019  
Seller Power of Attorney – GA Motor Vehicle 1-1-2019  
SPECIAL-Boarding-Data-9.29.23
Stock Power 1-1-2019  
Subordination Request Form 1-1-2019  
Survey Affidavit – Existing Survey, no defects 5-18-2020  
Trust Review Fee – HELOC Disclosure (6-2021) 
Verification of Employment 1-1-2019  
Waiver and Acknowledgement – Georgia 1-1-2019

Client Due Diligence Questionnaire 

CTR Reference Guide_English 

CTR Reference Guide_English_Letter 

CTR Reference Guide_Spanish 

CTR Reference Guide_Spanish_Letter 

Manual CTR Form

MSB Check Casher Agreement 

PATMO Account Request Form 

Unusual Activity Referral Fraud_Template 

Verafin Certification Regarding Beneficial Owners of Legal Entity Customers Form 

Automobile Accident Report 

Property Loss Damage Report

Public Liability Accident Report

Request for DER Exception & Extension Form 

Request for DER Exception & Extensions Procedures

Transaction Dispute Affidavit 

Transaction Dispute Grid

Transaction Dispute Investigation Form 

Transaction Dispute Procedures

Document Imaging Procedures

Document Type Chart

Help Guides

CETO Monthly Percentage to Goal Calculator 

Currency Coin Transporting Cover Sheet

Lead Teller Accountability Chart 

Request for Exception to Policy

Request for Exception to Target

Vault Transfer Reference Guide

Approved Businesses for Check Cashing

Letter of Indemnification Procedures

Medallion Signature Guarantee Authorized Users

Medallion Signature Guarantee Control Log

Medallion Signature Guarantee Guide

Medallion Signature Guarantee Tracking Record

Blank Interoffice Routing Form

Master Retail Office Information

CCB Fax Transmittal

GL Account List

In Office Client Identification Procedures

Instant Issue Destruction Log

Instant Issue Vault Inventory Log

Security Equipment Testing Procedures

Placing Officer Codes - Guidelines and Functionality

DER Documents

10-Day Closing Letter

Document Exception Request Form

Document Extension Request Form

New Account Document Exception Form

Disclosures

Making Cents Terms & Conditions 

Carefree Getting Started and Guides to Benefits

Reg E Opt In Opt Out Disclosure

Welcome Packet Inserts for Personal and Business

Harland

CCB Blank Check Stock and Counter Checks Order Form

Harland Clarke MICR Specs 10 and 11 Digits 

Harland Clarke Supply Request Form

Online Banking Forms

Multi-user Enrollment Form

Personal Banker Forms

10 Day Closing Letter Template 

Addendum to Capital City Bank Online Banking Terms and Conditions Agreement

Authorization to Remove Adult from a Level Up Account

Capital City Bank Online Banking Terms and Conditions

CCB Deposit Notice of Action Taken

CCB Deposit Notice of Action Taken Sample

CCB Loan Draft Authorization or Cancellation Form

Co-Trustee Acknowledgement Form

Collection Receipt Form

Debit Card Forced Authorization Form

Declaration of Loss

Dormant Account Reactivation Request - No Transaction

E-Documents Agreement

EFT Information Form

Fax Authorization

Foreign Currency Buy Form

Foreign Currency Sell Form

Foreign Draft Request Form

Foreign Wire Transfer Error Resolution Form Affidavit

Inmate Existing Account Letter to Revise Account

Negotiable Collateral Transmittal Form

Online Banking Error Resolution

POS ATM Fraud or Non-Fraud Error Resolution Form

Signature Card Acknowledgement Certificate

Switch Kit

Unauthorized ACH Debit Bank to Bank Transfer Error Resolution Form

W8 BEN Form

Affidavits 

ALABAMA - Affidavit of Right to Receive Funds of Intestate Depositor

ALABAMA - CCB Business Affidavit

ALABAMA-GEORGIA - Affidavit of Altered Check

ALABAMA-GEORGIA - Affidavit of Counterfeit Item

ALABAMA-GEORGIA - Affidavit for Durable Power of Attorney

ALABAMA-GEORGIA - Affidavit of Forgery

ALABAMA-GEORGIA - Affidavit of Unauthorized Paper Draft

ALABAMA-GEORGIA - IRA Affidavit from Primary Beneficiary

ALABAMA-GEORGIA - IRA Affidavit from Secondary Beneficiary

ALABAMA-GEORGIA Signature Card Acknowledgement Certificate

FLORIDA - Affidavit for Durable Power of Attorney

FLORIDA - Affidavit for Lost Safe Deposit Box Key

FLORIDA - Affidavit for Non-Durable Power of Attorney

FLORIDA - Affidavit of Forgery

FLORIDA - Affidavit of Unauthorized Paper Draft

FLORIDA - CCB Business Affidavit

GEORGIA - CCB Business Affidavit

FLORIDA - IRA Affidavit from Primary Beneficiary

FLORIDA - IRA Affidavit from Secondary Beneficiary

FLORIDA - Signature Card Acknowledgement Certificate

FLORIDA - Affidavit of Altered Check

FLORIDA - Affidavit of Counterfeit Item

GEORGIA - Affidavit of Right to Receive Funds of Intestate Depositor

FTC - Affidavit of Identity Theft

Signature by Mark Affidavit Safe Deposit Box

Signature by Mark Affidavit Signature Card

Ch. 1 Client Identification Program (CIP) .pdf

Ch. 1.1 Additional Identity Verification Procedures

Ch. 1.2 Identity Theft

Ch. 2 Personal Fiduciary Account Legal Documents .pdf

Ch. 3 Personal .pdf

Ch. 4 Fiduciary .pdf

Ch. 5 Business.pdf

Ch. 6 Certificate of Deposit .pdf

Ch. 7 Individual Retirement Accounts (IRA) .pdf

Ch. 8 Debit Cards .pdf

Ch. 8.1 Instant Issue Debit Card .pdf

Ch. 9 Online Banking Services .pdf

Ch. 10 Automated Banking System (IVR) .pdf

Ch. 11 Client Check Items and Billing .pdf

Ch. 12 Safe Deposit Box .pdf

Ch. 13 Overdraft Protection Services .pdf

Ch. 14 Monetary Transactions .pdf

Ch. 15 Official Checks .pdf

Ch. 16 Wires .pdf

Ch. 17 Stop Payment .pdf

Ch. 18 Transaction Disputes .pdf

Ch. 19 Collection Foreign Currency Services .pdf

Ch. 20 Account Servicing and Maintenance .pdf

Ch. 21 Restricted Accounts, Legal, Transaction Disputes, Charge Offs .pdf

Ch. 22 Retail Performance Standards .pdf

Ch. 23 Regulations

Affidavit for Lost Safe Deposit Key

ALABAMA-GEORGIA - Safe Deposit Box Inventory Record

ALABAMA-GEORGIA - Safe Deposit Box Acknowledgement Certificate

Closed Safe Deposit Box Cover Sheet

FLORIDA - Safe Deposit Box Acknowledgement Certificate

FLORIDA - Safe Deposit Box Affidavit from Primary Beneficiary

FLORIDA - Safe Deposit Box Inventory Record

GEORGIA - Drill Letter

Safe Deposit Box Claim Form

Safe Deposit Box Drill Letter

Safe Deposit Box General Maintenance Form

Safe Deposit Box Guest Record

Safe Deposit Box Key Drop Log

Safe Deposit Box Keys Mailed Contents Found Letter

Safe Deposit Box Maintenance Status Change Form

Safe Deposit Box Receipt for Items

Safe Deposit Box Sizes Prices

Self Service Access Log

Will Memorandum

CTR

Currency Transaction Report Form

Night Depository

Business Account Night Depository Drop+Go Log

Consumer Account Night Depository Drop+Go Log

TCR

Multi User TCR CM 18 Operator Guide

Solo User TCR CM 18 Operator Guide

TCR Troubleshooting Guide

Universal Associate Tracking Form

Electronic Forms

Bond Interest Reporting Form

Cashiers Check Log

Combination and Key Control Record

Entrance Log

Key Combination Distribution List

Manual Supervisor Cash Count  Audit Form 12.15.23

Monetary Instrument Log

Money Order Log

Notice of Delayed Availability DR Form

Office Cash Order Deposit Form

Order Discrepancy Form

Vault Sheets

Teller Department Forms

Suspected Counterfeit Note Submission Form SSF 1604

Manual Transaction Log

Order Discrepancy Form (Courier Present)

Transaction Batch Review

Vault Timer Cheat Sheet

Ch. 1 Teller Associate Role .pdf

Ch. 2 Who to Contact Teller .pdf

Ch. 3 Office Security .pdf

Ch. 4 Retail Performance Standards .pdf

Ch. 5 Drawer Cash Standards .pdf

Ch. 6 Regulations .pdf

Ch. 7 Transaction Processing .pdf

Ch. 8 Specialized Items .pdf

Ch. 9 Night Depository Drop + Go .pdf

Ch. 10 Lead Teller Role

Ch. 11 Audits

Ch. 12 Office Cash Supply .pdf

Ch. 14 Manual Transaction Processing

Ch. 15 Client Check Items and Billing .pdf

Ch. 16 Teller Item Capture .pdf

Capturing Benefactor / Transactor Information

Cash Advance Quick Reference Guide

Reg. CC Funds Availability Chart

Reg. CC Calculator

Remote Assist

Teller Record Retention Schedule

Guide to Cashing Savings Bonds

Savings Bond Resource Guide

Capital City Bank Incoming Wire Instructions

EFTPS Same Day Tax Payment Form

IBAN Countries List

Outgoing Wire Transfer Instruction DR Form

Wire Transfer Entry Q & A

Wire Transfer Entry Reference Guide

Wire Approval Grid