Below is a list of contact information for the Loan Servicing department.
Department Sections
The Loan Servicing department is divided into three sections that include: Loan Input, Client Service, and Quality Control/Collateral Tracking.
| Client Service | Loan Input | Quality Control / Collateral Tracking / Records |
|---|---|---|
|
|
|
All areas work cooperatively to service, document, record, support, and ensure every loan is concurrent with Capital City Bank practices.
Note: Email your questions to one of the below groups, not to an individual. Doing so ensures that your requests will still be processed if that individual is out of the office.
Who to Contact
|
Loan Servicing Management | |||
|---|---|---|---|
| Amanda Holloway | Manager |
850.402.7171 |
|
| Lynn Richardson | Account Manager | 850.402.7195 | |
|
Loan Input/Transaction Processing | |||
| Roxy Bellamy | Loan Input Clerk |
850.402.7178 |
|
-- |
Loan Input Clerk | 850.402.7154 | -- |
| Shekeita Robbins | Loan Input Clerk | 850.402.7151 | |
| Lela Grant | Transaction Processing Clerk - payments and LS mail distribution | 850.402.7173 | |
| Client Service Clerks | |||
| Robert Bustetter | Insurance monitoring & force-placed policies | 850.402.7172 | |
| Darlene Trueblood | Paid-out processing | 850.402.7153 | |
| Pam Weber | Cash item returns, unposted reports, Maintenance/draw requests/research, Disability & Life Claims, Letters of Guaranty | 850.402.7175 | |
| Holly Arnold | Cash item returns, unposted reports, Maintenance/draw requests/research, payoff letters | 850.402.7186 | |
| Michele Lyles | Universal Associate |
850.402.7187 | |
| Deanna Nevarez | Client Service Clerk | 850.402.7194 |
Nevarez.Deanna@ccbg.com |
| Tiffany Carlisle | Loan Participation Clerk | 850.402.1716 |
Carlisle.Tiffany@ccbg.com |
|
Quality Control/Collateral Tracking | |||
| Susan Cook | Collateral Tracking Clerk - records vault, collateral tracking, titles, exception monitoring | 850.402.8013 | |
| Cheryl Conte | Quality Control Clerk | 850.402.7147 | |
| Melissa Johnson | Quality Control Clerk | 850.402.7147 | |
| Prudence Parish | Quality Control Clerk | 850.402.7185 | |
| Kathrhyne Cauley | Loan Record Clerk | 850.402.7170 |
Cauley.Kathrhyne@ccbg.com |
E-mail Groups
| Received By | Notes | |
|---|---|---|
| _Loan Servicing | Entire department | This should rarely be used |
| _Loan SVC - Maintenance & Draws | Several associates who process transfers, auto-draft setup/cancellation, coupon re-orders, and other file maintenance |
Limited use - all maintenance requests are to be submitted via Synapsys |
| _Loan Svc- Input | This email goes to the loan input group | This department handles processing all loans. This email group is used to skip-a-pay requests. |
| _Loan Service Insurance | This email goes to the specific associates who handle insurance | Policies and escrowed insurance questions should be emailed to this group |
| _loan Svc -Paid Outs | This email goes to the associates who process mortgage satisfactions, release titles, and the mailing of paid documents to clients | --- |
| _Loan Svc Records | This email goes to specific associates who handle document requests, having items scanned to Synergy, and clearing exception items | --- |
| _Loan Svc -Accounting | This email goes to specific associates who handle LIP reconciliation, letters of guaranty, disability/credit life/ gap/total loss items | --- |