By definition, performance management is an ongoing process of communication between a manager and an associate that occurs throughout the year in support of accomplishing the strategic objectives of the Bank. Capital City Bank associates receive written performance reviews to produce these results:
- Ensures associate work is focused on the right areas to drive department/Bank success
- Supports performance expectations by providing specific and meaningful feedback
- Creates an environment for collaboration and open communication
- Contributes to an associate’s satisfaction and engagement in their work and future success of the Bank
Timeline
Managers will compile pertinent performance data, complete a formal review in Ultipro, and discuss with each associate on their team quarterly. Performance reviews are time-sensitive and follow a consistent timeline:
January/Feb - Q4 performance (include: Oct-Dec of year prior)
April/May - Q1 performance (Jan-March current year)
July/Aug - Q2 performance (April-June current year)
Oct/Nov - Q3 performance (July-Sept of the current year)
Note: Lenders and financial advisors participate in half-year reviews in Q2 and Q4, unless an associate was rated less than Meets Expectations in the prior review cycle.
Also, new associates receive evaluations of their performance at 30, 60, 80, and 90 days of service. The 30, 60, and 80-day forms are graduated reviews aimed at measuring an associate’s effectiveness in a new role. The 90-day evaluation provides managers an opportunity to provide open-ended narrative responses describing how well the associate met expectations during the new hire period.
Manager Guide Performance Evaluations
All Company Except Retail, Lenders, and Financial Advisors