Merchant services help clients grow their business revenue by allowing multiple forms of payment options. By allowing more payment forms than just cash and checks, businesses have the potential to expand their market. Merchant Services at Capital City Bank is offered through Elavon. Elavon is ranked #1 in merchant locations and is noted for having great client service. Below are the services offered:
Credit Card Processing
Elavon provides authorization, settlement, funding, and support, giving you one point of contact for all of your network credit and debit card transactions. This service also includes the following:
- Visa®, MasterCard®, Discover®, and American Express® processing
- PIN debit
- Corporate cards
- Fleet cards
- EBT
- Single statement for all electronic payments
- Next-day availability into Capital City DDA’s
- Multiple currencies
Electronic Gift Cards
Electronic gift cards increase revenue and attract new customers. They also reduce the fraud and labor associated with paper gift certificates. This program allows clients to select the card design and processing features tailored to their business needs:
- Basic, standard, and custom programs
- Cards have no value until activated
- Load, reload, redeem, balance inquiry
- Integrated with POS
- Cardholder IVR
- Target merchants include: Retail/restaurant, entertainment, and personal services (salon/spa)
Electronic Check Service
With Elavon accepting checks has never been more convenient and cost-effective. ECS converts all paper checks – consumer and business – into safe, efficient electronic transactions that are processed with the speed and ease of credit card transactions. Gone are manual check reconciliations, time-consuming trips to the bank, and the hassles of check collections.
- Retail or ARC environment
- Consumer, business, corporate checks
- Verification and guaranty service levels
- Dual-sided imaging
- Target merchants include: high-dollar retail, personal services (dry cleaner), automotive, property management, associations/clubs
Dynamic Currency Conversions (DCC)
DCC converts international Visa and MasterCard credit card purchases into the cardholder’s home currency at the point of sale and rebates a portion of the conversion fee to your business. Elavon manages the entire conversion process - from direct treasury exchange rates and transaction processing, to back-end reconciliation, settlement, funding, and support.
Point-Of-Sale Solutions (POS)
Stay in compliance with the latest cardholder security standards with Elavon’s broad range of dial, internet-enabled, and wireless terminals and peripherals.
Software and Internet Products
Turn any PC with an Internet connection into a powerful processing solution for face-to-face and card-not-present transactions with a choice of secure hosted and distributed software solutions.
MerchantConnect.com
Monitor your account around the clock from any web browser through MerchantConnect.com. This convenient online site allows you to display recent deposits, view chargebacks and retrieval requests, access customer support, and much more.
Automated Customer Service (ACS)
ACS is an advanced reporting and account reconciliation tool. With ACS, the client can view detailed reports from across multiple locations, including transaction activity, statement detail, and card type history – all through the desktop application. Data can even be integrated with your accounting systems.
Risk Management and Fraud Control
Elavon has built-in fraud monitoring and control features to protect your business and your customer’s card data. A robust set of risk management and fraud prevention tool are provided.
Customer Service and Voice Authorizations
Customer support is there whenever the client needs it. A dedicated and well-trained staff operates a 24/7 call center for voice authorization and client assistance.