This monthly report lists the errors that occurred at account closing. Associates are emailed daily if errors from the previous day need to be corrected. Details are included for region, office, date, associate, account number, amount, the exception reason, and the actions needed to correct the error.
To access the report: File Folder > Operations J: Drive > Teller Experience Supervisor > Support U Reporting > Closed Account Errors > Choose Year > Choose Month
Tip: This report details the months errors for performance management and coaching.