Overview
The Client Experience Manager (CXM) and/or Lead Teller (LT) is responsible for ensuring monthly Safe Deposit Box (SDB) reports are reviewed and worked in a timely manner. Monthly reports are to be completed by the end of the current month. The responsibility of working the reports may be assigned to a Personal Banker (PB) or Universal Associate with follow-up by the CXM and/or LT to ensure completion.
Retail Support provides the following reports:
- Past Due Safe Deposit Box Report
- Drill Status Safe Deposit Box Report
- Closed Safe Deposit Box Report
- Revised Safe Deposit Box Report
- New Safe Deposit Box Report
Reports are generated by Retail Support and are available no later than the 10th of each month. Access the reports in Operations Drive: Lead Teller > Monthly Reports > Retail Support Reporting > SDB Reports
Report Details
Overview of each SDB report found in the Retail Support Reporting folder.
Closed SDB Report
This monthly report details each Internal Control Specialist (ICS) and each box closure at each office in their region.
Review contract and entry logs for accuracy and to ensure proper identification and signatures were obtained.
Drill SDB Report
This monthly report details all safe deposit boxes that are set to a drill status for non payment.
New Safe Deposit Box Report
This monthly report details each ICS and each box opened at each office in their region. The report includes the office, date opened, and date loaded to the system, box number, client name, Client Information File (CIF) number, rental rate, discount amounts, and due dates.
Review contract and entry logs for each new box for accuracy and to ensure proper documentation and signatures were obtained.
Past Due Safe Deposit Box Report
This monthly report, in order by office number, details each box that is in a past due status. The report includes the box number, client name, CIF number, rental amount, due date, charge method, and date the box was opened.
Revised SDB Reports
This monthly report details safe deposit boxes under each ICS and each office that has been revised. The report includes the office, box account number, client name, date, revision reason, and who revised the SDB documents.
Review contract and entry logs for each revised box for accuracy and to ensure proper documentation and signatures were obtained.
Working the Reports
The CXM and/or LT is responsible for ensuring monthly reports are reviewed and worked in a timely manner. Associates who work the report must reach out to clients using phone, email, or mail in an effort to collect past due rent.
Proactive client contact efforts including date, time, method of contact, and any additional notes are recorded on a physical copy of the report. Associates must make every effort to reach the client and obtain past due safe deposit box rent. Each office must retain the reports in a binder for review by the ICS.
See Working the Safe Deposit Box Past Due Report and Drilling Safe Deposit Boxes for more information.
Notices Mailed to Clients
Copies of past due and drill notices mailed to a client can be located in Synergy. Select the appropriate accordion below for instructions on how to pull either of these notices.
Past Due Safe Deposit Box Notice
- In Xperience > Find Reports Synergy.
- From the drop-down menu, choose Custom.
- Set the following criteria:
- Institution - 02 - Capital City Bank
- Application - SDB
- Report - SD3080P SD PAST DUE
- Date - Last Month
- From: To: - due date to the date of the review
Safe Deposit Box Drill Notice
To obtain the date the safe deposit box was placed in the drill status, do the following:
- In Xperience > Find Reports Synergy.
- From the drop-down menu, choose Custom.
- Set the following criteria:
- Institution - 02 - Capital City Bank
- Application - SDB
- Report - SD2116 DRILL REPORT
- Date - Last Month
- From: To: - due date to the date of the review
To print a copy of the drill notice, do the following:
- In Xperience > Find Reports Synergy.
- Use the drop-down arrow; choose Custom.
- Set the following criteria:
- Institution - 02 - Capital City Bank
- Application - SDB
- Report - SD2115 DRILL NOTICE
- Date - Last Month
- From: To: - due date to the date of the review
