Digital Channels is the product and experience owner for a diverse range of digital products and services offered by the Bank to both consumer and business clients. These include, but are not limited to:

• Online and mobile banking 
• Mobile deposit
• Zelle
• Bill pay
• Positive pay (for Treasury Management clients)
• Online account opening
• New and emerging payments

They perform a valuable function within the Bank focusing on maintaining a strategic vision, providing the best client experience we can provide, and working with vendors and companies to set limits and thresholds so each of our digital products best meet the Bank's clients' needs.

Associates frequently wonder why certain products and services are adopted, especially when one product or service is selected in favor of other eligible options. There is no single rule determining this outcome, but rather a list of factors important for consideration. Just some of the questions one might ask in deciding whether the Bank should offer a particular product or service include:

• Will this meet or address our clients' needs?
• What is the market value and relevance of this?
• Is this replacing an existing product or service for a regulatory change?
• Is this replacing an existing product or service because the current one is being sunset or is/will soon be no longer available?

Digital Channels appreciates suggestions and conversations about client user experiences with Capital City Bank's digital products and services. To better serve our clients, and to assist the Digital Channels department in doing the same, please contact Tiffany DuBois by phone (850.402.7160 or ext. 397160), e-mail, or Jabber.

View Digital Channels's public documents on NetInterest.

View Digital Banking on NetInterest.