Overview 

Debit cards can be placed into a warm (temporarily suspended) status by:

• The client using Online Banking when a card is missing
• A CSC associate after notification that a card is potentially missing or compromised
• Transactional Risk & Fraud Prevention (TR&FP) due to suspected fraud 
• Deposit Services due to a hold, levy, or garnishment on the account
• An office associate by emailing _Transactional Risk & Fraud Prevention.

Office

CSC - Active to Warm

To place a card in a warm status:

1. Verify the client’s identity by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. In Xperience, click Customer & Account Inquiry.
   1. Set Search Criteria to All Types.
   2. Search by name, account number, or CIF.
3.  Select the client's account.
4.  In the top right-hand corner, click Select Related Functions.
   1. Choose PassPort Inquiry.
   2. Select the card.
5. Click the Card Information tab.
6. Click Edit. 
7. In the Card status code field, from the drop-down menu, choose W.
8. The card is now in a warm status.

CSC - Warm to Active

To place a card into an active status from a warm status:

• Identify why the card was placed into a warm status originally:
  • Client warmed card through Online Banking
  • Client previously misplaced card and card has been found
  • TR&FP warmed card due to suspected fraud

To place a card in an active status, do the following:

1. Verify the client’s identity by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. In Xperience, click Customer & Account Inquiry.
   1. Set Search Criteria to All Types.
   2. Search by name, account number, or CIF.
3.  Select the client's account.
4. In the top right-hand corner, click Related Functions. 
   1. Choose PassPort Inquiry.
   2. Select card.
5. Click the Card Information tab.
6. Click Edit. 
7. In the Card status code field, from the drop-down menu, choose A.
8. The card is now in an active status.
9. If the card was placed in a warm status by TR&FP, email _Transactional Risk & Fraud Prevention and use the following:
   • Subject: Warm Card
   • Body:
     • Client Name
     • Card #
     • Explanation why card was placed back into active status (for example: client verified xxx transaction was valid).