Overview
Enrollment in Zelle® is simple.
The first time a client accesses Zelle® under the Move Money section of the Main Menu within their Capital City Bank Online Banking service or CCB Mobile App, they are prompted to enroll. Follow the prompts to accept the Zelle® Terms of Use.
Enrolling in Zelle®
To enroll in Zelle® through the Capital City Bank mobile banking app or Bank Online Services, do the following:
- Open the CCB mobile banking app or Bank Online Services.
- From the menu, choose Move Money > Send Money with Zelle.
- Review the Terms and Conditions.
- Click Accept & Continue.
- Select a phone number or email from the profile options displayed.
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Note:
- A clients may have 1 phone number listed twice during enrollment.
- If none of the profile options displayed are correct, the CIF requires updating in Xperience and the client can attempt the enrollment the following day.
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Note:
- Zelle sends a 6-digit verification code to the phone number or email chosen in step 5.
- Enter the Verification Code.
- Click Verify.
- Select an account where you want payments transactions processed from.
- Click Continue.
- The screen displays a Congratulations! and a successful registration notification is sent to the phone number or email chosen in step 5.
Note: If a client initiates a Zelle payment greater than $300 in the first 24 hours after enrollment, the transaction will block. After 24 hours the client can attempt the transaction again.
See Zelle® Payments for details on making and receiving payments as well as viewing payment status and activity.
See Zelle® or Client-to Client Transfers for details on when to use each service.
DeleteFAQs
Click on the accordions below for answers to frequently asked questions.
Does Zelle® get deactivated for inactivity?
YES. after 16 months of inactivity client gets a notification. After 18 months of inactivity token is deactivated and client has to re-enroll.
DeleteI never received my authorization code when I enrolled my U.S. mobile number or email address. What should I do?
If you were expecting to receive an enrollment authorization code via email, make sure you entered your email address correctly, check your spam folder and make sure you’re not blocking emails from zelleinfo@ccbg.com.
If you were expecting to receive an authorization code via text and didn’t, make sure you:
- Used a U.S. mobile number
- Entered the number correctly
Voice over IP (VOIP), landlines and Google voice numbers are not eligible for Zelle® enrollment.
Note: Zelle® never calls clients to provide (or ask for) an authorization code by phone. If a client receives a phone call telling them they’ve received a code, it is very likely a scammer trying to obtain access to the account.
Direct clients to https://www.zellepay.com/security for further information.
DeleteI'm not receiving any text messages from Zelle?
Advise the client to text the work START to 1.833.691.7376
DeleteCan I use Zelle at Capital City Bank if I already use Zelle at another bank?
Yes.
If a client attempts to enroll a U.S. mobile number or email address that is already enrolled in Zelle® with another financial institution, an in-app message asking if they wish to move the token (U.S. mobile number or email address) is received.
If a client wants to continue receiving money at their other financial institution, they must use a different U.S. mobile number or email address to enroll in Zelle® with Capital City Bank.
Note: Prior activity, contacts and scheduled payments do not transfer with the token.
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Why is my phone number listed twice in the enrollment process?
If a client has their cell phone number listed as both the home and cell, their number may appear twice during the enrollment process. Clients can choose either number displayed to continue with enrollment.
What if I get an error message when I try to enroll an eMail address or U.S. mobile number?
Your e-mail address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. If that is the case, a message displays asking if you would like to change your associated account to Capital City Bank. Then you can start sending and receiving money with Zelle® through the CCB Mobile App or Capital City Bank Online Banking.
See Zelle® Error Codes for more on errors.
DeleteHow do I remove a token from my Zelle Registration?
If a client needs a token (email address or U.S. mobile number) removed from their zelle registration, to the following:
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Report the error to _Zelle Blocked Transactions including the following:
- Subject: Remove Token
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Body:
- Client name
- Phone number
- List the token(s) (mobile #/email) to be deleted.
Is my information secure?
Keeping your money and information safe is a top priority for Capital City Bank. When you use Zelle® within our mobile app or online banking service, your information is protected with the same technology we use to keep your Capital City Bank account safe.
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