Elderly or disabled clients may not possess all the forms of ID required to open a new consumer account. You can apply for an exception to these requirements, if the client has one of these three items:

• Social Security card
• Medicare/Medicaid card
• Documentation listing the client's name and address

Submit an exception by following these steps:

1. Email _BSA Department using the subject line Elderly/Disabled Exception Request.
2. Provide the following information in the email:
   • Account title
   • Specify if elderly or disabled
   • Type of ID provided
   • Basic CIP information
3. Send the email.

If you receive an email granting the exception, then enter the exceptions in the client's CIF by doing the following:

1. Use the following codes in the client's CIF:
   • MC – Medicare/Medicaid Card
   • OI - Other Identification
2. In the Identification Number field, enter N/A. 
3. In the Place of Issuance field, enter No expiration date.
4. Image a copy of the approval email to the account.

Now the client can access his or her accounts by providing the document specified.