Xperience Teller Not Available

If you are unable to access Xperience Teller before the end of the day, do the following:

1. Count your cash and enter amounts on the Manual Transaction Log.
   • Enter your TOTAL counted CASH on your Manual Transaction Teller Balance Sheet
2. Contact one of the following:
   • Call Me Direct at 850.402.7100 or ext. 397100
   • Bank Direct at 850.402.7500 or ext. 397500
   • Regional Experience Manager(RXM) 
     • See Retail Management Associate List for the appropriate RXM.
   • SupportU associate
3. Identify yourself by providing the following:
   • Your name
   • Office name
   • Teller drawer number
4. Ask for the following and enter on the Manual Transaction Teller Balance Sheet:
   • Xperience Teller drawer Beginning Balance 
     • This will be after the last transactions processed in Xperience Teller.
   • Xperience Teller Cash-In Totals and Cash-Out Totals 
5. Refer to Transaction Log(s) and obtain your Manual Cash-In and Manual Cash-Out totals and enter on the Manual Transaction Teller Balance Sheet.
   • If you have multiple Transaction Log sheets, add all totals together and enter one amount on the Manual Transaction Teller Balance Sheet.
6. Add your Vertex and Manual cash-ins to determine the complete Cash-In Total.
7. Add your Vertex and Manual cash-outs to determine the complete Cash-Out Total.
8. Enter your Expected Ending Balance - add complete cash-in total and subtract complete cash-out total from Beginning Balance.
9. Subtract your TOTAL Counted CASH from your Expected Ending Balance.
   • If your TOTAL Counted CASH is more than your Expected Ending Balance, enter this account as an Outage on the Over Amount (+) line. 
   • If your TOTAL Counted CASH is less than your Expected Ending Balance, enter this amount as an Outage on the Short Amount (-) line.
10. If you are out of balance, write off the outage amount using a Teller Over/Short GL Ticket and cash-in or cash-out.