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Security Procedures

  1. Access to Capital City Bank Facilities by Third Parties

    Overview Physical access to bank facilities is tightly controlled and managed by the Corporate Security and Risk Department. The...

  2. After Hours Call List Procedure

    To edit the after-hours call list in SecureStat, do the following: Log into SecureStat . Click the SecureStat User...

  3. Alarm Instructions for After Hours Calls

    Overview Associates on the After Hours Call list located in SecureStat  receive calls when there is a burglary alarm or a panic alarm at...

  4. Data Classification

    The purpose of this classification scheme is to establish a framework for classifying bank data based on its level...

  5. Office Opening and Closing Procedures

    Overview Office opening and closing procedures are designed to provide the highest degree of safety for associates. Failure to...

  6. Office Closure - Other than Normal Schedule

    Overview Effective management of emergency situations is critical. Capital City Bank (CCB) provides a vital service to its communities and...

  7. Security Equipment Testing Procedures

    Overview All security equipment in an office is required to be tested in each calendar month. The Lead Teller...

  8. Threatening Client - CARE Guidelines

    Overview CARE is a set of guidelines to follow when you are dealing with a threatening client or non-client....

  9. Crime Stoppers and Crime Solvers Procedures

    Overview Capital City Bank (CCB) services the checking accounts for both Big Bend Crime Solvers and Hernando County Crime...

  10. Alarm Instructions for Business Partners

    The Alarm Process When entering any Capital City Bank office after hours, on holidays, or any time the bank...

  11. GLBA ID and Information Release Procedures

    Overview The Gramm-Leach-Bliley Act (GLBA) protects against the misuse of private, non-public personal information and requires financial institutions to...

  12. Vendor Management Procedures

    Overview Capital City Bank (CCB) builds strong relationships with third-party vendors and service providers. Management of these third parties (referred to...

  13. Secure Online Transfer Associate Procedures

    Introduction Secure Online Transfer is an online file sharing service which allows users to share and receive large files...

  14. Building Card Access Procedures

    Overview Physical security access controls are 1 of the foundations of the Security Program. The procedures in this article...

  15. March System Procedures

    Overview Capital City Bank’s video surveillance software is provided by March Networks. The software is called Video Sphere™  Visual...

  16. Video Release Procedures

    In order to ensure consistency and reduce possible liability for improper disclosures, the following policy provides guidance for viewing...