Occasionally Zelle® payments may fail. Click the tabs below to view error codes with messages (and examples) that may be generated by Zelle®. If you do not see a specific error or response code below, contact TR&FP or _eBanking for assistance.
Note: If a client initiates a Zelle payment greater than $300 in the first 24 hours after enrollment, the transaction will block. After 24 hours the client can attempt the transaction again.
Error Codes
| Response Code | User Message | Action To Be Taken |
|---|---|---|
| Unknown Error | Check to be sure the client has an open/active consumer checking account. Note: Zelle® is not available for clients with ONLY a Savings account. | |
| Unknown Error | Ensure the client has a cell phone number listed on the CIF. If a cell phone number is entered, the client will be able to access Zelle the following day. | |
| Page Not Found |  |
Report the error to _eBanking including the following: Subject: Zelle SSN Body: Screenshot of client CIF showing SSN. |
| 708 | There is an issues with the enrolled email/mobile number. | Advise the client to use a different email/mobile number. |
| 714 | There is an issue with the email/mobile number entered for recipient. | The recipient needs to choose another token (email/mobile number) or contact their financial institution for assistance. |
| 718 |
Payment Velocity Exceeded Payment has exceeded the number of daily, weekly or monthly payments you may send. |
Review the account history to determine which limit is being reached (daily, weekly or monthly number of payments). |
| 720 | There is an issue with the email/mobile number used. | Select a different mobile number or email address. |
| 721 | Recipient has opted out of using Zelle®. | The recipient must contact their financial institution to enroll in Zelle®. |
| 722 | There was a problem. | Try the transaction again. |
| 724 |
Payment Limit Exceeded The payment amount has exceeded the limit. |
Review the account history to determine which payment amount limit is being reached. |
| 725 | There is an issue with the email/mobile number used. | Enter a different mobile number or email address. |
| 736 | There is an issue with the email/mobile number entered for the recipient. | The recipient needs to contact their financial institution for assistance. |
| 750 | There was a problem with your payment. | Report the error to _eBanking including the following: Subject: Zelle SSN Body: Screenshot of client CIF showing SSN. |
| 755 | There was a problem with the payment. | Report the error to _Zelle Blocked Transactions including the following: Subject: Zelle Blocked Transaction Body:
|
| 763 | There was a problem with the payment. | - Confirm client address in Xperience and update if required. - Report the error to _eBanking including the following: Subject: Zelle Address Body: Screenshot of client CIF with address information. |
| 765 | There is an issue with the Zelle® profile. | - Review the account for any messages placed by TR&FP. - If no messages on the account, report the error to _Zelle Blocked Transactions including the following: Subject: Zelle Sender Restricted Body:
|
| 766 | There is an issue with the email/mobile number entered for the recipient. | The recipient needs to contact their financial institution for assistance. |
| 767 | There is an issue with the email/mobile number entered for the recipient. | The recipient needs to contact their financial institution for assistance. |
| 768 | There is an issue with the email/mobile number entered for the recipient. | The recipient needs to contact their financial institution for assistance. |
| 774 | The transaction hit a rule(s) in Yellow Hammer. | Report the error to _Zelle Blocked Transactions including the following: Subject: Yellow Hammer rule(s) Body:
|
| 783 | There was a problem. Please try again. | Attempt the transaction again. If the payment fails again, report the error to _Zelle Blocked Transactions including the following: Subject: Zelle Requestor Restricted Body:
|
| 790 | The limit (20) of mobile number/email addresses that can be enrolled has been reached. | Report the error to _Zelle Blocked Transactions including the following: Subject: Token Limit Exceeded Body:
|
| 801 | There is an issue with the senders token (email/mobile number) used. | Advise the client to contact Zelle® through their webpage -https://www.zellepay.com/support/contact-support |
| 812 | The payment is still processing. | Check activity again in a few seconds/minutes. |
| 813 | There was a problem. Please try again. | Attempt the transaction again. If the payment fails again, report the error to _Zelle Blocked Transactions including the following: Subject: Zelle Tax ID Required Body:
|
| 814 | There was a problem. Please try again. | Attempt the transaction again. If the payment fails again, report the error to _Zelle Blocked Transactions including the following: Subject: Zelle Core Customer ID Required Body:
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