This is a General Ledger (GL) account that is viewed and worked each day as needed. The account houses all entries due to teller outages and errors in teller work processed on prior days. All entries over $10.01 must be researched and corrected, if discovered, in accordance with the Retail Performance Standards Policy.

To view the General Ledger account: 

1. In Xperience > Customer and Account Inquiry >  Retail Master Menu. 
2. Under Search Criteria, use the drop-down menu to choose General Ledger.  
3. In the Branch Number field, choose your office from the drop-down menu.   
4. In the Account Number field enter 560420.
5. Leave all other fields at the default setting and click Search. 
   
6. Select the History icon to see if any entries have been made to the GL since the prior day. 
7. If no new outages (entries to the GL), the report is complete and no further action is required.  
8. If there are entries over $10.01, the item(s) MUST be pulled, researched, and offset or resolved.  Note: It is recommended that all outages be researched and resolved. 
   • To view item from the history screen, click the check icon on the left side of the item row. 
9. Images display the amount, the teller number, and a description of the outage. 
10. There are several different items to research to determine an outage. Examples include: 
    • A check was cashed for the wrong amount
    • An associate input a check in as cash (or vice versa) when processing a deposit
    • A cash in was processed on a cash out ticket (or vice versa)
    • An item was read wrong in FIS processing     

To start the research process pull the following reports: