Q2 Central is our back-end application that assists clients with Online Banking service issues. To log in to...
Clients can request changes to their established Online Banking service. These maintenance changes include: Add/delete business accounts Add/delete...
Clients can request to add an external account in Online Banking to transfers funds to/from their Capital City Bank...
Unlock Procedures Clients that have reached the maximum of 3 unsuccessful login attempts are locked out of the Online...
To transfer funds in Online Banking, do the following: Click Move Money > Transfer Between Accts. On the Transfers page, enter...
Each time clients access Online Banking from a new device (phone, laptop, computer, etc.) the system requires them to...
Normal means the client can log in with his/her username and password. Password Change Required means the system generated a new...
Passwords for Online Banking must meet all of the following requirements: Between 8 and 25 characters long Contain at...
CSR Assist is a Q2 Central feature that provides associates with view-only access to a client's Online Banking service....
To customize search column headers, do the following: Click the field chooser icon on the left side of the...
To set the default search, do the following: Click the first drop-down menu and select the option CustomerPrimaryCIF. Click...
To access CSR Assist do the following: Log in to Q2 Central . Under Reporting, click (######) Logins....
An external account is an account at a non-CCB financial institution.
When a client has notified the bank that their Online Banking (BOL) profile has been compromised or potentially compromised,...