Login Status
Definitions for Client Login Status for Online Banking Services
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Normal means the client can log in with his/her username and password.
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Password Change Required means the system generated a new password for the user, which was not yet used to log in but is still valid.
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Login Locked Out means the user cannot log in because the maximum number of 3 unsuccessful attempts was exceeded.
- Link to Client Locked out of Online Banking
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Temporary Access Code Required -The system sent a SAC to the client, which has not yet been used to log in.
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Login Disabled -The login has been disabled. An example of why we disabled it would be if someone else is logging into the clients bank online.
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Expired Password -The client does not have an active password. This can occur if the client has never logged into Online Banking, or begins the Forgot-Your-Password process. This status indicates that a SAC was generated, but the client has not yet set a password. This status may also appear if a client does not reset a password before the end of a password's time limit, if one was set by us.
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New Password has expired - We have generated a new password for the client, but it was not used to log in and therefore expired.
- Right-click client information and choose Renew Initial Password to extend the time period for which the password is valid.