Overview TellerNow! is the system Virtual Bankers use to perform transactions on the Capital City Bank (CCB) Interactive Teller...
Overview There are a variety of NCR products used as a Virtual Banker (VB). While all 3 are part...
Clients and non-clients begin their Express transactions by tapping the screen of an ITM. This seamlessly connects them to...
Overview A valid photo ID is required to complete certain requests (for example: cashing a check, requesting account balances,...
This feature allows the Virtual Banker to securely receive an account number or last 4 digits of a Social...
If a client does not feel comfortable saying their request out loud, or if they are having a difficult...
During a session, situations occasionally occur when you may need to place a client on hold for a short...
Virtual Bankers must be aware of the status of each ITM. It is considered best practice to glance at...
Overview Cash only can be accepted from clients at the Interactive Teller Machine (ITM) for both deposits and payments....
Overview Clients can bring checks to the Interactive Teller Machine (ITM) to be applied as both deposits and payments....
Note: Remember that once a check is put away we cannot send it back out! Verify account numbers and...
Overview One of the many types of transactions a client can complete at an ITM is a cash withdrawal...
Overview A cash advance cannot be completed solely through an ITM. It is a 2 part process that begins...
Overview When a client taps in wanting to exchange their funds for a different breakdown of cash denominations, this...
If you or your client notice a discrepancy in a transaction before clicking Post, you can edit the transaction,...
Overview Transfers are transactions completed by moving funds between 2 Capital City Bank (CCB) accounts. Although this transaction type...
When an ITM malfunctions, submit a NCR service request for it. Do the following: In your web browser, navigate...
Overview In TellerNow!, the final few steps you take to wrap up a transaction are called posting. While TellerNow!...