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Instant Issue

  1. Entrust Interface

    The Entrust interface for instant issue debit cards 4 tabs: Integrated Client - Issue and pin debit cards Card Actions...

  2. Printing New Instant Issue Debit Cards

    You can only print debit cards if your office is an Instant Issue card office . Clients must be...

  3. Instant Issue Debit Card Examples

    Ensure all printed information on the card is accurate and aligned appropriately. Accuracy Correct card type (consumer or business)...

  4. Quality Rejecting and Reissuing Debit Cards

    If the instant issue debit card has quality issues, quality reject the card and reissue it. Note: The same...

  5. Issuing Replacement Debit Cards

    Clients must be present in the lobby for the instant issue debit card to be issued.  Never issue Instant...

  6. Re-pinning Debit Cards

    Note: You can re-pin both instant issue and central issue debit cards using Entrust. Clients must be present in...

  7. Instant Issue Inventory Basics

    Click here to access the Instant Issue Inventory Log. Click on the tabs below for details on instant issue...

  8. Debit Card Inventory Workflow

  9. Completing Weekly Instant Issue Debit Card Inventory

    Under dual control, complete inventory weekly.  Note: For CR825 Single Hopper Machines, personal and business debit card inventory is...

  10. Instant Issue Log Forms

    To access and print copies of the Inventory log and/or Destruction log for instant issue machines, click the appropriate...

  11. Instant Issue - Support and Supplies

    Supplies Issue Department/Vendor Email Card Stock   Deposit Services _Deposit Svc - Instant Issue Card Stock Machine Supplies Forms...

  12. Printing Weekly Reports in Entrust

    Run these two reports weekly:  Access Control Duplicate Cards To locate reports, do the following: If Entrust is not...

  13. Tracking Debit Card Inventory Changes in Entrust

    Post Activity records the physical movement of card stock. Inventory Actions Track debit card inventory according to this schedule:...

  14. Instant Issue Quarterly Reviews

    An Internal Control Specialist (ICS) team member will review the following documents on a quarterly basis for accuracy and...

  15. PIN Pad Verification

    To verify the PIN pad connection, follow these steps: Sign into Entrust using network credentials. Select Operations on the left...

  16. Opening the CR825 Machine

    Open the CR825 machine using Entrust with authorization from two separate users, one with override capabilities (usually a Client...

  17. CR825 Instant Issue Machine -Diagrams, Care & Maintenance

    Follow these rules to maintain the CR825 machine: Avoid overheating the machine. Do not place heat generating devices near...

  18. Sigma DS4 Instant Issue Machine - Diagrams, Care, and Maintenance

    Follow these rules to maintain the Sigma DS4 instant issue machine: Ensure the printer is set upon a hard...

  19. Instant Issue Card Office Locations

    Capital City Bank offers Instant Issue debit cards at the following offices: Alabama County City Office Location Chambers Valley...

  20. Installing the PIN Pad-Video

    Rod demonstrates how to install the PIN pad. Your browser does not support HTML5 video.

  21. Instant Issue Instructional Videos and Procedural Resources

    To learn more about Instant Issue machines, click the links in order (choose either way to begin): Instructional Videos...

  22. Welcome to Instant Issue

    Rod introduces Instant Issue. Your browser does not support HTML5 video.

  23. Instant Issue Machine and Card Wizard Introduction

    Rod introduces the Instant Issue machine and the Card Wizard software. Your browser does not support HTML5 video.

  24. Instant Issue Wrap Up

    Rod wraps up the Instant Issue instructional video series. Your browser does not support HTML5 video.

  25. Tracking Rejected Cards with the Destruction Log- video

    Use the Destruction log to track rejected Instant Issue cards. Your browser does not support HTML5 video.

  26. Application Services Instant Issue Responsibilities

    These are tasks that Application Services performs as part of supporting Instant Issue printers and related hardware. New Printer...

  27. Getting Started with Instant Issue-Video

    Rod introduces the Instant Issue machine and the Card Wizard/Entrust software.  Your browser does not support HTML5 video.

  28. Loading Contactless Debit Cards in the CR825 Single Hopper Machine - video

    Loading Consumer Debit cards  Click below to watch an instructional video on how to load consumer debit cardstock into...