To verify the PIN pad connection, follow these steps:

1. Sign into Entrust using network credentials.
2. Select Operations on the left side menu bar.
3. Select Local Devices Status.
4. Select Test PIN Capture.
5. The Test PIN Capture button turns grey and the PIN pad prompts you to enter a PIN number.
6. On the PIN pad, enter 1111, and press the green button.
7. If the PIN capture succeeds, the screen states Capture Result Successful. 
8. If your PIN capture is unsuccessful or you continue to experience issues, email _InstantIssue for further assistance.

Note: If Entrust cannot detect a PIN pad, the screen displays a virtual PIN pad.  Do not use the virtual PIN pad for security purposes.

Click here to see who to contact if you continue to encounter issues.