This guide covers both registering your mobile device with the Duo app and connecting to the VPN. Duo is required to use VPN. If you have already registered your device with Duo, click the Virtual Private Network (VPN) tab.
Note: If you do not have an enrollment email for Duo, contact the helpdesk at _Help Desk@ccbg.com.
Registering A Mobile Device With Duo
Before downloading Duo and registering your device, ensure that it meets the minimum requirements to install and run the application.
- iOS Compatibility (iPad, iPhone, and iPod Touch): iOS 13.0 or later
- Android Compatibility: 8.0 or up
To register your mobile device with Duo, follow these steps:
- Open the app store on your mobile device.
- Search for Duo Mobile in your app store.
- Download the app to your phone.
- Open the Duo enrollment e-mail.
- Click the link in the e-mail to be directed to the Duo webpage.
- Note: If you cannot find this email, check your Spam folder.
- On the webpage click Start Setup > Mobile Phone.
- Click Continue.
- Enter your mobile device number.
- Ensure that the number is correct, and confirm by clicking the checkbox below your number.
- Click Continue.
- Choose either iPhone or Android device.
- Click Continue.
- Click I have Duo Mobile installed.
- Launch the Duo Mobile app on your phone.
- Click the + sign at the top right of screen.
- Point your phone's camera at the QR code on your computer screen.
- Note: Duo may ask for access to your phone's camera for this setup. This is only needed to scan the QR code.
- From the computer, click Continue.
- From the drop-down menu, select Automatically send this device a Duo Push Notification.
- Click Save.
- Click finish enrollment.
Connecting to VPN
Note: In order to use the VPN you must be connected to the internet.
In order to connect to the VPN, do the following:
- Click the Start menu and type Cisco AnyConnect
. - Note: In Windows 10 a search appears once you begin typing.
- Press Enter.
- A Cisco AnyConnect dialog box displays.
- Enter one of the following (do this the first time you connect to VPN or when you change to a different VPN server):
- vpn.ccbg.com
- vpnatl.ccbg.com - Primary VPN
- vpndr.ccbg.com
- southwoodvpn.ccbg.com
- vpndr.ccbg.com - Failover VPN
- Click Connect. A dialog box displays requesting your network username and password.
- Enter your Capital City Bank Network username and password.
- Click Ok.
- Check your mobile device for a notification from Duo.
- Tap the notification.
- Tap Approve.
- On your computer a dialog box displays.
- Click Accept. You have successfully connected to VPN.
Note: If you have difficulty connecting, switch to one of the other VPN addresses.
- southwoodvpn.ccbg.com
- vpndr.ccbg.com
Disconnecting From VPN
To disconnect from VPN, right-click Cisco Anyconnect (Icon) > Select Disconnect.
FAQ (Frequently Asked Questions)
Why does my J:/H:/S: drive show as offline?
Personal folders and department folders may show as offline after you connect to VPN. Simply clicking on the drive will reconnect it.
Can I print to my CCB printer?
Yes, however you may want to select Microsoft Print to PDF to save the file to a PDF that you can print when you are in the office.
Why does the VPN feel slow?
A VPN adds overhead to the overall work the network is doing that naturally makes it feel slower than working at the office. If you need to move and download large files, do this before you leave the office.
If you have any further questions contact the helpdesk at _Help Desk@ccbg.com or by phone at 850.402.7400.