I Can't Reach the Login Page

StarU Online uses SSO to handle logging in. Once you log in once, you won't see a login page - you'll just go right in. However, if you can't reach the login page even once, follow these steps.

Have not signed up for DUO:

If you have never signed up for DUO, then usually you will not be able to reach the login page. Open a ticket with the helpdesk and ask them to give you the instructions to set up DUO. You will need a mobile phone.  

Locked out of VPN:

If you have locked yourself out of VPN, then you are also locked out of SSO, because the same technology is used for both (DUO). Open a ticket with the helpdesk and ask them to reset your VPN password. 

Remote connected to VPN: 

• If you are connected to VPNBKUP or VPNATL, disconnect and choose a different VPN. 
• If that does not work, see if your home or remote network is working correctly; if it is not, then try resetting the modem and/or router.
• If none of these apply or work, then open a ticket with the helpdesk. 

Office: 

Try logging out of Windows and logging back on. If that does not work, open a ticket with the helpdesk.

I Can Reach the Login Page but My Credentials Do Not Work

Be sure you are using Chrome.

1. Enter your network username (for example: jpublic) and then your network password. Double-check these to make sure they are correct.
2. Click Submit.
3. If you see the following result, open a ticket with the helpdesk.
   
   
4. If you do not see this dialog box, try using your email address instead of your network username, and log in. 
5. If that does not work, open a ticket with the helpdesk.

When I Log in, I See a Red Screen

If you see this screen below:

Enter ccbg.csod.com or click your bookmark to StarU Online again to enter StarU Online.  

How do I get around in Star U Online?

See Navigating StarU Online.

How do I see all my courses?

From the Welcome page, click My Transcripts. Your transcript displays a list of all your courses. 

How do I view my assigned compliance courses?

In your transcript, view the list of courses when Active (default) is selected from the left drop-down menu.

How do I view the due dates for courses?

In your transcript, the due date displays by the course name.

Where are courses I've already taken?

In your transcript, from the left drop-down menu, select Completed. Your completed courses display.

What does error 403 mean?

If you are taking a course and you see the course display a screen like this one:

This means that StarU Online has timed out. If you do not do anything in a browser window for ten minutes, it displays a dialog box that asks you to click OK to ensure you are still using it. This displays in the browser window you used to log in to StarU Online, not in the course window. 

Log back in to StarU Online and keep an eye on the browser window you used to log in. You may have to shrink the course window to see this other window. When you see the dialog box, be sure to click OK. 

Why doesn't the course display or launch?

If you click the Launch button for the course, but the course does not display, it is because your pop-up blocker is on.

1. Log into StarU Online. 
2. Right-click the lock by the URL.
   
3. Click Site settings.
4. Configure your settings to match these:
   
5. Click X to close the Settings tab.
6. If Star U Online asks you to refresh the page, do so. You may need to log in again.

Why doesn't the course complete?

Sometimes third-party courses (courses not developed by StarU) do not show complete. These are usually videos or video-heavy courses. This is a network problem. The workaround follows. 

If you see this problem, do not take the entire course again.

Instead, do the following:

1. Log into StarU Online. 
2. Click My Transcripts. Your transcript displays.  
3. Search for the course. 
4. Launch the course. 
5. Inside the course, make sure that it is showing your progress as 100%. This may look like a green checkmark in each section, a green dot by each section, and so on. If a particular section is not complete, the course will not complete; make sure that all sections of the course are complete before going further. 
6. Navigate to the last section and watch the video again or complete the activity again. Once you are done, wait 10 seconds afterwards. 
7. Exit the course. 
8. In your transcript, view the status of your course. It should show complete.   

Where do I see my professional development hours?

On your Learner Home page, in the upper left box by the hourglass, view Hours. This is the number of professional development hours you have.

What courses can I take for professional development? How much do they count?

Professional development courses can be found by searching for online courses. The description of the course tells you how many hours you receive for each one. More information.

Where do I enter external training classes or courses I've taken for professional development?

On the Welcome page, click Submit External Training. More information.