Capital City Bank loan clients can have their loan payments automatically debited from a DDA account with CCB or another financial institution.

To establish a CCB bank draft authorization, do the following: 

1. Verify the client’s identity by using one of the following:
   • Identification: CSC Phone Procedures
   • Clients in person
2. Complete the CCB Loan Draft Authorization or Cancellation Form.
3. Attach a voided check or deposit slip from the client’s account to the form.
4. Obtain the client/borrower’s signature on the form and forward it to the Loan Servicing Department for processing.
5. Create the following Synapsys services event:
   1. In Xperience > Customer & Account Inquiry.
   2. Enter the client's identifying information and click Search.  
   3. Click Related Functions > CRM.
   4. Click New Event/Activity > Create New Event > Service Session.
   5. Click Loan Maintenance > Auto Draft.
   6. Click OK. 
   7. Complete all necessary fields. 
   8. Attach the signed form to the service event.
   9. Click Save > Save and Submit Session.