• Client Identification Program (CIP)
• 1.2 Identity Theft
• Online Banking Services
• Debit Cards
• IVR - Automated Banking System
• Q2 Central
• Account Servicing and Maintenance
• Wires
• Fiduciary
• Instant Issue
• Certificates of Deposits (CDs)
• Personal
• Safe Deposit Box
• Business
• Individual Retirement Accounts (IRA)
• Stop Payment
• Restricted Accounts, Legal, Transaction Disputes, Charge Offs
• Official Checks
• Collection and Foreign Currency Services
• Overdraft Protection Services
• Client Check Items and Billing
• Monetary Transactions
• 1.1 Additional Identity Verification Procedures
• Power of Attorney (POA) - Procedures and Legal Documents

Articles

• Refunding OD/NSF Fees To access the PDF file click here.  To handle refunding OD/NSF fees, see the appr...
• Limited Account ChexSystems is run for all new clients.  A new client is one who does not have a ...
• Client Complaints A complaint is when a client expresses his/her dissatisfaction with a product, se...
• SATMs/ITMs Overview and Definitions Overview Smart Automated Teller Machines (SATMs) are automated teller machines (A...
• SATM/ITM Locations Smart Automated Teller Machines (SATMs) are automated teller machines (ATMs) that...
• Troubleshooting SATMs and ITMs Clients will notify you of issues encountered at SATMs and ITMs.  If you discover...
• Document Type Chart Barcode labels are used to indicate new documents and where to correctly file the...
• ATM/ITM Frequently Asked Questions Click on the tabs below for questions and answers about ATMs or ITMs . General SA...