Articles

• Logging into Q2 Central Q2 Central is our back-end application that assists clients with Online Banking s...
• Online Banking Maintenance Clients can request changes to their established Online Banking service. These ma...
• Adding External Accounts for Bank-to-Bank Transfers Clients can request to add an external account in Online Banking to transfers fun...
• Client Locked Out/Forgot Login - Online Banking Unlock Procedures Clients that have reached the maximum of 3 unsuccessful login a...
• Transferring Funds To transfer funds in Online Banking, do the following: Click Move Money  > Tra...
• Looking up Secure Access Codes (SAC) Using Q2 Central Each time clients access Online Banking from a new device (phone, laptop, compute...
• Login Status Normal means the client can log in with his/her username and password. Password C...
• Online Banking Password Requirements Passwords for Online Banking must meet all of the following requirements: Between...
• Using CSR Assist CSR Assist is a  Q2 Central feature that provides associates with view-only acces...
• Customizing Search Column Headers in Q2 Central To customize search column headers, do the following: Click the field chooser ico...
• Setting Default Search in Q2 Central To set the default search, do the following: Click the first drop-down menu and s...
• Accessing CSR Assist To access CSR Assist do the following:   Log in to Q2 Central .  Under Reporting,...
• External Accounts An external account is an account at a non-CCB financial institution....
• Disabling Online Banking Profiles-Q2 Central When a client has notified the bank that their Online Banking (BOL) profile has b...