Articles

• Document Exception Report (DER) This weekly report, e-mailed from Deposit Services, details all errors pertaining...
• Adding Messages Overview Messages stored at the CIF and account levels are available to view in t...
• Placing Active Duty Alerts Place an Active Duty Alert when a client has been called to active duty. This ale...
• Adding Signers to Personal Accounts Account owners can request to add a new signer to their accounts in two circumsta...
• Address Changes You can change the address on any DDA account for which the client is an owner or...
• Combining Bank Statements Clients can request to combine bank account statements for accounts they own.  De...
• Removing Signers from Accounts When fielding requests to remove signers from accounts, keep these things in mind...
• Missing Bank Correspondence Statements When a client reports missing correspondence and/or bank statements, do the follo...
• Returned Correspondence Statements Do the following when mail (for example:  a thank you card) or other bank corresp...
• NSF/Overdraft Approval Limits These are the insufficient funds (NSF) / overdraft approval limits: Client Experi...
• Approving Overdrafts/NSF Overview Occasionally, it is necessary to be able to approve overdrafts in a quic...
• Requesting Corrected Tax Form 1099 (Interest) CCB mails tax form 1099 to clients earning interest on deposit accounts or upon c...
• Requesting Duplicate Tax Form 1099 (Interest) Clients request duplicate 1099 tax interest forms if the original was never recei...
• Performing Sales Associate Maintenance If you are requested to change the sales associate on the account level, do the f...
• Performing Research Requests The eVision Check Research application is installed on your computer to provide c...
• Pre-dormant Inactivity Notice The Pre-dormant Inactivity Notice asks the client to perform one of the following...
• Changing Client Names Clients can request name changes when they provide proper legal documentation, su...
• Updating the Short Name When you change the client name on the CIF, you must also update the short name. ...
• Removing an Adult Joint Owner From a Level Up Account Clients with a Level Up account type, who have reached the age of majority in the...
• Removing Account Owner from Account with Exception Approval Note: This is an exception to the usual requirement that the account be closed an...
• Removing Authorized Signer from Business Account Business clients can request to add or remove signers from business accounts.  A ...
• Officer Codes Overview Officer codes are for associates who need to have CIF records, deposit a...
• Requesting Officer Code Changes for CIF, Deposit Accounts, Account Analysis Statements To request a list of accounts under the current officer code, e-mail the request ...
• Requesting New Officer Numeric Codes Associates with a numeric officer code are responsible for managing a loan portfo...
• Requesting New Officer Alphabetic or Alphanumeric Codes Associates who have alphabetic or alphanumeric officer codes do not have lending ...
• Updating Account to Reset Days to Dormancy When a client has received a Pre-dormant Inactivity notice and contacts an office...
• Placing Officer Codes - Guidelines & Functionality Officer codes may be placed on the following applications serving multiple functi...
• Adding Signer(s) to Business Accounts Business clients can request to add signers to business accounts. When adding sig...
• Foreign Drafts Overview Foreign drafts are checks payable in foreign currency that clients can u...
• Closing Accounts - Office Overview When a client requests to close an account, take the opportunity to disc...
• Purge Override Overview An account that is not uploaded into the system sits on the platform for...
• Change an Account Type Clients can request to change their product types.  If a client requests to chang...
• Updating CIF in Xperience Click on the Tabs below for details on how to update client CIF information in Xp...
• Facsimile Signature A facsimile signature is a reproduction of an authorized signer's manual signatur...
• W8 BEN Account Maintenance Do the following to maintenance a W8 BEN form: In Xperience > Products > Si...
• Setting up Direct Deposit Direct deposit allows payroll, social security, and retirement funds to deposit d...