CIF Address

A CIF address consists of street, post office box, rural route or other address information, used on all correspondence for any of the accounts for which its CIF number is primary. The only exception is when it is overridden by an alternate address supplied for a specific account. 

Follow the instructions listed below to change the client’s CIF address:

To verify that the client is an owner on the account, identify the client using one of the following:

• Identify the client over the phone
• Identify the client in Person
• Ask the client which accounts should have the new address. Discuss each account with the client to determine if the address on each account should be changed.

1. In Xperience > Customer & Account Inquiry 
   • Search by client name, CIF or Tax ID.
2. On the Client Information Tab, click Additional Addresses.  
3. Click Edit.  
4. Update the client address in ALL CAPS.
   • If a Delivery Point is listed, clear this field.
   • 
5. Click OK.
6. Review the CIF record for missing or expired information (for example: date of birth, social security number, etc.) and update accordingly.
7. If the account has a undeliverable flag, submit a Synapsys service event to remove the flag. See Undeliverable Address tab.

Alternate Address

An alternate address is the address where client mail is sent when not sent to the regular address of the primary client. Any DDA, time, loan, or safe deposit box account can have an alternate address set. Alternate addresses are maintained at the account level.

Follow the instructions listed below to add or change the client’s alternate address:

To verify that the client is an owner on the account, identify the client using one of the following:

• Identify the client over the phone
• Clients in Person
• Ask the client which accounts should have the new address. Discuss each account with the client to determine if the address on each account should be changed.

1. In Xperience click SilverLake > CIF Menu > Alternate Address Maintenance.
2. Enter the client's Customer (CIF) Number, Account Number, and Account type. Account Type codes are as follows:
   
3. Click OK.
4. The Customer (CIF) Alternate Address Maintenance screen appears, and the client’s current address in it.
5. In the Alternate Address Information fields, enter the information for the alternate address.
6. If an alternate address already exists and is being changed, enter the updated information.
7. Click OK.
8. If the client has requested to delete an alternate address, this message appears: Delete this address Yes/No. 
9. Click Yes. 
10. Click OK to delete. 
     

Seasonal Address

A seasonal address is an address that receives the client's mail for a set period of time with a beginning and end date. Many clients want their bank correspondence mailed to a different address when they spend a season in the CCB market area. 

Follow the instructions listed below to add or change the client’s Seasonal address:

To verify that the client is an owner on the account, identify the client using one of the following:

• Identify the client over the phone
• Clients in Person
• Ask the client which accounts should have the new address. Discuss each account with the client to determine if the address on each account should be changed.

1. In Xperience click Customer & Account Inquiry.
2. Enter the client's name, CIF #, or TIN, and click Search.
3. Click Related Functions > CRM to create a Synapsys service event.
4. Click Events/Activities > New Event/Activity > Create New Event > Service Session.
5. Click Deposit Services > DS Address Maintenance.
6. Click OK.
7. Complete the appropriate fields, including a begin and end date.
8. Click Save > Save And Submit Session.

Duplicate Statement Address

A duplicate statement address is an address that receives a copy of the client's statement. Generating and mailing duplicate statements is an optional fee-based service. 

To verify that the client is an owner on the account, identify the client using one of the following:

• Identify the client over the phone
• Clients in Person
• Ask the client which accounts should have the new address. Discuss each account with the client to determine if the address on each account should be changed.

If the client requests this service, do the following:

1. In Xperience click Customer & Account Inquiry.
2. Enter the client's name, CIF #, or TIN, and click Search.
3. Click Related Functions > CRM to create a Synapsys service event.
4. Click Events/Activities > New Event/Activity > Create New Event > Service Session.
5. Click Deposit Services > DS Address Maintenance.
6. Click OK.
7. Complete the appropriate fields.
8. Click Save > Save And Submit Session.
9. Clients are charged for this service. See the Other Service & Fees brochure.

IRS Physical Address

When a client gives a post office box as his/her CIF address, he or she must also give a physical address for IRS reporting purposes. The client's physical address should be input on the Enter IRS Address Information screen. Note: If the IRS Address is not entered in this field, the post office box information used on the client's CIF defaults to this field.

Undeliverable Address

If the client's CIF address reads Undeliverable Mail, the post office has returned the client's mail as undeliverable and an associate has changed the client's CIF address to reflect that.  

To verify that the client is an owner on the account, identify the client using one of the following:

• Identify the client over the phone
• Clients in Person

Ask client to provide correct mailing address and update CIF accordingly.

Note: If the address on the CIF is correct and the mail is being returned by the post office in error, add the following to the comment section on Synapsys service event: Address on CIF is correct. 

Follow the instructions below to remove the Undeliverable Mail message from the client's account:

1. In Xperience click Customer & Account Inquiry.
2. Enter the client's name, CIF #, or TIN, and click Search.
3. Click Related Functions > CRM to create a Synapsys service event.
4. Click Events/Activities > New Event/Activity > Create New Event > Service Session.
5. Click Deposit Services > DS Address Maintenance.
6. Click OK.
7. Complete the appropriate fields.
8. Click Save > Save And Submit Session.
9. Clients are charged for returned mail. See the Other Service & Fees brochure.

EIP Notice (Chargeback) Address

The EIP Notice (Chargeback) address is an address of a collection service. This address is used by business accounts, whose clients want their charged back items sent to the collection service handling them.

A business client can request a different address for chargebacks by emailing, email Return Check Instructions. Those emails are then sent to FIS, our external vendor, with special instructions, and the information will be updated.