Do the following when mail (for example: a thank you card) or other bank correspondence is returned to the office:

1. Compare the item mailing address with the client CIF address and with the account level address.
2. Correct any spelling or typing errors in the correspondence and mail the correspondence again. If the address has typos, correct the information in the system. 
3. Contact the client and ask if his/her address matches the address in the system.
4. If the client provides a corrected address, send this Synapsys event: Service Session > Deposit Services > DS – Address Maintenance. The client receives a notice mailed to the existing address and to the new address to verify the address change.
5. If the address in the system and the address verified by the client are the same incorrect address, or you cannot reach the client, then complete the ID Verification Red Flag Discrepancy form.
6. Mail the ID Verification Red Flag Discrepancy form and the returned mail to _Transactional Risk & Fraud Prevention.