Articles

• Safe Deposit Box Overview A safe deposit box is an individually secured container, typically a met...
• Safe Deposit Box Precautions Due to the privacy of safe deposit box contents, box rentals expose the bank to l...
• Safe Deposit Box Keys Below is key information for safe deposit boxes: Overview The manner in which Saf...
• Safe Deposit Box CIP Requirements The Client Identification Program (CIP)  policy requires the bank to obtain consu...
• Safe Deposit Box Documentation All safe deposit box client files must be maintained with the Safe Deposit Lease ...
• Accessing Safe Deposit Boxes Follow written policy and procedures in all matters pertaining to safe deposit bo...
• Privacy Booths A P rivacy Booth provides clients with a private space to interact with their saf...
• Other Access to the Safe Deposit Box Requests for access to a safe deposit box, by someone other than the box owner, m...
• Accessing Safe Deposit Boxes of Deceased Clients Requests for access to a safe deposit box after the death of the box owner must b...
• Safe Deposit Box - Joint Renters Adding Joint Renters An authorized renter of a Safe Deposit Box (SDB) may request...
• Safe Deposit Box Maintenance An updated Safe Deposit Box Contract is required when account maintenance is requ...
• Safe Deposit Box Discounts A Personal Banker, Cross Trained Associate, or Client Experience Manager  (CXM) c...
• Safe Deposit Box Billing A safe deposit box is an individually secured container, typically a metal box, t...
• Closing Safe Deposit Boxes In Person Per the Terms and Conditions of the Safe Deposit Box (SDB) lease contract, if the...
• Closing Safe Deposit Box - Keys Mailed to Bank Clients are instructed that Safe Deposit Box (SDB) keys should not be mailed to t...
• Lost Keys to Safe Deposit Box When a client notifies you that they have lost their safe deposit box key(s), do ...
• Working the Safe Deposit Box Past Due Report Overview The Client Experience Manager (CXM) and/or Lead  Teller (LT) is responsi...
• Drilling Safe Deposit Boxes Overview Prior to drilling a box, all attempts to contact the client should be ex...
• Requesting Contents of Safe Deposit Box after Box is Drilled Two authorized associates are required to sign the Vault Entrance Log to obtain t...
• Safe Deposit Box Malfunction Occasionally a safe deposit box will have a lock malfunction. Click on the tabs b...
• Disappearance Claim Procedures All safe deposit box missing item claims should be taken seriously and given imme...
• Found Property If you find anything in the privacy booth or vault area, do not throw it away. Ta...
• Disposition of Unclaimed Property The contents of a drilled safe deposit box are deemed to be abandoned property if...
• Self Service Boxes Several CCB offices have self-service safe deposit boxes rented to clients. Offic...
• CCB Dual Control Safe Deposit Box The bank uses Safe Deposit Boxes to ensure the safety of storing safe deposit box...
• Safe Deposit Key Drop Box Each office has a Safe Deposit Key Drop box that is used for placement of safe de...
• Safe Deposit Box Status Maintenance Safe Deposit Box System Maintenance is completed to ensure the correct Box Status...
• Safe Deposit Box - Key Deposit A safe deposit box key deposits of $25 is required on all new box rentals.  Payme...
• Signature by Mark A client unable to sign their full name, due to being illiterate or having a phys...
• Safe Deposit Box Locations and Sizes Overview A Safe Deposit Box (SDB) is an individually secured container, typically...
• Renting a New Safe Deposit Box Overview A Safe Deposit Box (SDB) is an individually secured container, typically...