Address Change

An address change may be processed on a safe deposit box for which the client is an authorized renter. In addition, the address may be changed on the Client Information File (CIF) for any client who is listed as a joint renter on the box, unless the Personal Banker (PB) is instructed otherwise (for example: a family member who is a joint renter on a box, but who lives at a separate address). Refer to Address Changes for complete procedures.

Name Change

Name changes may be requested when the client provides proper legal documentation such as a marriage certificate or court order. The client must execute a revised Safe Deposit Box Lease Contract. The contract must be signed by all renters.

1. Obtain and record valid identification to verify the client(s) is an authorized renter(s) of the box. Refer to Identification Verification Procedures.
2. Review the legal documentation provided for the name change. Marriage certificates, divorce papers, or court orders are acceptable.
   1. Make a copy to keep in file 
3. Click Xperience > SilverLake > CIF Menu > Change Customer Information.
4. On the Customer Master, Maintenance page enter the client name (last name, first name), Social Security Number (SSN), or Client Information File (CIF).
5. Click Show.
6. According to the legal documentation provided, update the client's name in the Customer Name field. 
7. Click OK.
8. If necessary, update the address on the Customer Master Maintenance page in the IRS Address field. 
9. Click OK.
10. On the Customer Identification Maintenance page, click the DL Identification Code.
11. Click Change.  
12. Update the DL information as required. 
13. Click OK.
14. When you return to the Customer Identification Maintenance page, click OK.
15. Review the fields on each page and update the information accordingly.
16. Update client's short name. Click Xperience > SilverLake > CIF Menu > Change Customer Name. 
17. Enter the Customer Number. Note: This is the CIF number.
18. Click OK. The client's existing information is shown on the left.
19. Enter the client's new name on the right under the Change To field. 
20. Click OK.
21. If the correct information is displayed, click Override.
22. Click Xperience > SilverLake > StreamLine Platform Menu > Recall Existing Accounts from Core.
23. On the Inquiry/Website Selection screen, click OK.
24. Complete a revised Safe Deposit Box Lease Contract. Verify the information on the revised lease before the client(s) signs the documents.
    • Click here for information on locating the original key deposit amount for the revised contract.
25. Click Other. 
26. Enter Name Change as the revision reason.
27. If the client did not pay a key deposit, delete the amount from the key deposit field on the screen. 
28. The revision reason and revised date will print on the safe deposit box contract.
29. Obtain all client signatures on the safe deposit box contracts.
30. Place the documents not submitted via eSign with the daily work for imaging following the Document Imaging Procedures.
31. Provide a copy of the revised lease to the client(s).
32. Place a signed copy of the lease and a copy of the original legal documentation in the client’s file in the safe deposit storage cabinet.

Other Maintenance

A client may request other types of maintenance to their current Safe Deposit Box contract.

To perform other maintenance to a safe deposit box, do the following:

1. Obtain and record valid identification to verify the client(s) is an authorized renter(s) of the box. Refer to Identification Verification Procedures.
2. Click Xperience > SilverLake > Recall Existing Account from Core.
3. Click Other for the reason for revision.
   1. In the reason for revision field, enter details regarding the maintenance. The field is limited to 25 characters including spaces.
4. Complete a revised Safe Deposit Box Lease Contract. Verify the information on the revised lease before the client(s) signs the documents.
   • Click here for information on locating the original key deposit amount for the revised contract.
5. Print the contract and verify the information.
6. Have the client sign all 3 copies.
   1. All renters must sign the revised safe deposit box contracts.
7. Provide the client with a copy of the revised safe deposit box contract.
8. Place a copy of the contract and revised access card, along with all accompanying documentation, with the daily work for imaging.