Overview
Smart Automated Teller Machines (SATMs) are automated teller machines (ATMs) that accept both cash and check deposits for CCB clients. Checks post the same day when deposited by 9 p.m. ET. SATMs allow both clients and non-clients the ability to check their balances and withdraw funds using a debit or credit card. SATMs dispense $20 bills.
Interactive (Virtual) Teller Machines (ITMs) are SATMs that connect the client to a live Virtual Banker and provide the following services:
| Virtual Teller | Personal Banker |
|---|---|
|
Account maintenance Account type change request Add Inquiry ID Code Business partner referrals Cancel debit cards Cash advances (For clients only at terminals in a CCB office lobby. This required the office associate to assist with completing the transaction.) Cash checks (both clients and non-clients) Cash in and sell Savings bonds (only at terminals in a CCB office lobby. This required the office associate to assist with completing the transaction.) Change orders (no rolled coin) Charged-off Account Payments Club deposit Deposits (including deposits with cash back) Loan payments Make credit card payments Order checks Order debit cards Safe deposit box payments Transfers Update contact information Withdrawals
|
Account reconciliation/transaction review Credit card Application (email application to client) Dispute debit card transactions Open new accounts Print Cashier Checks (Can use office Teller) Print Money Orders (Can use office Teller) Statement printout Wire request
|
Note: ITMs do not accept coins. ITMs dispense the following bills and coins:
| $100 | $20 | $5 | $1 |
| 25 ¢ | 5 ¢ | 1 ¢ |
Virtual Banker Hours
Weekday Hours |
Weekend Hours |
Monday - Friday 7 a.m. - 8 p.m. |
Saturday 9 a.m. - 3 p.m. |
Also see SATM/ITM Locations.