Articles

• New Online Banking Service Requests Capital City Bank (CCB) Online Banking puts control of our client's money at thei...
• Changing Online Banking Service Owners for Business Clients To change the Online Banking service owner for a business client, do the followin...
• Online Banking e-Documents E-Notices and e-Statements are available to view through Online Banking. E-Statem...
• Mobile Banking - Check Deposits Mobile banking is available to clients with a checking or savings account opened ...
• Declining Mobile Deposits Item Requirements All items presented for mobile deposit using the CCBMobile app ...
• Online Account Overview Overview Clients can apply for a new  account online. Online Account opening can ...
• Identity Review of Online Account Applicants Clients will be asked a series of questions to aid in personal identification dur...
• Funding Accounts Opened Online Clients can make their opening deposit using the following options: Internal tran...
• Finding an Office or ATM If a client asks about how finding an ATM works, say something like the following...
• Online Banking Group IDs These are the IDs used to describe Online Banking accounts.  Group ID Description...
• Online Banking Bill Pay Overview Note: Bill pay is not immediately available for clients who self-enroll....
• Changing Client Names in Bill Pay When the client changes his/her name, Bill Pay needs to be updated to use the new...
• Disputing/Stopping Online Banking Bill Pay Transaction When the client has a Bill Pay check dispute and wants to terminate the payment, ...
• iPay Overview iPay is the third-party external support for Online Banking Bill Pay ser...
• Accepting Cookies Why does a client need a Secure Access Code (SAC) each time he/she logs in to Onl...
• Resolving Online Banking White Screen Issue If a client sees a white screen while viewing his/her Online Banking account, tel...
• Cancelling Same Day Mobile Deposit TR&FP reviews all Mobile Deposit items. They can place a hold on any deposite...
• Mobile Deposit Limits Mobile Deposit Limits Monthly Fee Free* Daily Item Limit^ Up to 25 checks Daily D...
• Processing Schedule and Transaction Limits Transaction Limits Consumer Bank-to-Bank Transfers – Outbound - Five (5) outbound...
• Deleting Payees from Bill Pay To remove a payee from Bill Pay, do the following:: Log in to Online Banking. Und...
• Printing e-Statements e-Statements are available to view and/or print for 18 months through our Online ...
• Online Banking Stop Payments Clients have the ability to request a stop payment through our Online Banking Ser...
• View Account Number in Online Banking Clients may need to access their full checking or savings account number for vari...
• Online Banking Check Reorders Clients can reorder checks through the online banking services as long as they ha...
• Online Banking Travel Notifications Clients can add a t ravel rule to their debit card(s) to makes the bank aware tha...
• Online Banking Debit Card Services Clients can suspend (warm) or deactivate (hot) their debit card(s) through their ...
• Clients Secure Access Code Not Received Each time clients access Online Banking from a new device (phone, laptop, compute...
• Online Banking Business Multi-User Overview Business clients can have multiple users with access to the online servi...
• Troubleshoot Online Banking Services Below are common reasons clients may experience issues with accessing our Online ...
• Downloading Browsers Clients may experience issues with our Online Banking Services due to the browser...
• Update Apple Safari Clients may experience issues when accessing our online banking services through ...
• Configuring Security Alerts Clients have the ability to configure security alerts through their Online Bankin...
• iPay Single-Use Virtual Payment Cards Overview iPay Solutions is our bill pay services provider.  iPay provides the fol...
• iPay Single-Use Virtual Payment Cards FAQ What is a virtual card? A virtual card is a single-use pre-paid card not physical...
• Clear Cache / Cookies on Web Browser Click on the tabs below for the steps to clear cache / cookies. For steps on down...
• Online Banking Service - Maintenance Requests Use the information below to submit the proper Synapsys maintenance request for o...