Clients have the ability to request a stop payment through our Online Banking Services. Stop payment requests may only be placed on paper checks issued by the client.
Clients are not permitted to stop payment on any point-of-sale electronic transaction conducted with their debit card or checks converted to electronic debits by merchants. If the client needs to place a stop payment on ACH debits, they need to contact a banker at 888.671.0400.
Stop payments submitted after 10 PM EST will take effect on the next business day. By clicking Send Request, the client authorizes Capital City Bank to charge their account a stop payment fee of $35.00. The requests are effective for six months from, and including, the stop payment effective date. A stop payment may be renewed one day prior to the expiration of the existing stop payment request. The payment fee will be charged for each stop payment request and renewal thereof.
Clients (self-service)
Advise clients to follow these steps to issue a stop payment:
- Log in to their Online Banking account.
- Click Services > Stop Payments.
- Complete the fields with exact payment information to make a stop payment.
- If the client does not provide the exact payment information, the bank will not be liable for payment of the check.
- By clicking Send Request, the client authorizes Capital City Bank to charge their account a stop payment fee of $35.00. The requests are effective for six months from, and including, the stop payment effective date.
- A stop payment may be renewed one day prior to the expiration of the existing stop payment request. The payment fee will be charged for each stop payment request and renewal thereof.
