Consumer 

Each signer (primary and joint) on the account can request the Online Banking service and each will be the service owner of his/her consumer Online Banking service. Enrollment in our Online Banking service provides same day, view-only access and full service access within 48 business hours of initial enrollment. E-documents are automatically included with the consumer enrollment.

Note: If the signer is in fiduciary capacity, a Synapsys Service Event is required to enroll them in Online Banking Services.

To enroll a consumer client in Online Banking services, do the following:

1. Click the BOL Enroll desktop icon to access the Online Banking Enrollment screen. 
   • Note: All updates to client CIF, including client's email address, must be completed prior to enrolling in online banking.
     
2. Complete all fields.
   • Username should NOT be the client's name, account number, or email address.
   • Associate name should be spelled out completely, initial are not acceptable.
     • Note: If the consumer client does not have a Social Security Number enrollment must be completed through a BOL-Maintenance Synapsys Service Event.
       
3. Click Continue.
4. A Congratulations! screen displays.
   

   1. Possible Issues

      Issue	Action to Take
      Login is Unavailable	Complete the form using a different Login ID/Username
      Security Violation	e-mail _BOL Issues Subject: Enrollment Request Security Violation Body: Include a screen shot, client account number, and client CIF
      Unable to validate user's info at this time (deceased)	The system is recognizing this account as having 1 or more signers deceased. Research the account, including all messages. If unable to resolve, e-mail _BOL Issues Subject: Enrollment Unable to Validate User Body: Include a screen shot, client account number, and client CIF

      Delete
5. Click Continue.
6. Encourage the client to download the CCBMobile App from Google Play or Apple App stores.
7. Have the client access Online Banking or CCBMobile App and click First-time Login/Password.
   
   

   • www.ccbg.com	CCBMobile App

8. Have the client enter their Username and then create a Password.
   1. Recommend a strong password using special characters and numbers that is unique.
9. Advise the client that he/she is required to accept the Online Banking Terms & Conditions at the first login to Online Banking.
   • Note: E-documents are automatically included with the consumer enrollment. A Synapsys Service Event is ONLY needed if the client does not want e-documents after enrollment.

Business

Only one signer on the account can request the Online Banking service and that signer is designated the service owner of the Business' Online Banking service. 

1. Complete the following Synapsys service event: OLB - New Business Request Plus Edocs.
   • If a client wants access to multiple business accounts with common ownership under 1 online banking registration, do the following:

     • Complete the Addendum to Capital City Bank online Banking Terms and Conditions Agreement

       1. Click here to access the Addendum.
       2. Enter the date. 
       3. Complete the Client and Client Affiliate sections with Business names, service owner signature and title
          • Note: Client and Client Affiliate signature is the service owner/authorized signer for BOTH business accounts. This is the signature of the person with common ownership among the businesses.
       4. Complete the Bank section by signing your name, printing your name and entering your title. 

       Delete

       
       

     • Attach the completed Addendum to the Synapsys service event.

2. Advise the client that he/she is required to accept the Online Banking Terms & Conditions at the first login to Online Banking.

   
   

Consumer (Online Request)

1. Consumer clients can enroll online by visiting www.ccbg.com. 
2. On the CCB website, do one of the following:
   • Click Personal > Online banking.  
   • Click Log In > Enroll.  
3. Clients are required to complete the enrollment process and click Continue.  

E-documents are automatically included with the online request.

Clients can also contact the Client Service Center at 850.402.7500 or 888.671.0400 Monday to Friday 8 AM EST to 6 PM, and on Saturday from 9 AM - noon EST.