When the client has a Bill Pay check dispute and wants to terminate the payment, the client can either dispute the payment with the recipient company or dispute it through iPay Support. A dispute usually results because of one of the following:

• Client initiated an electronic payment that needs to be stopped (lack of funds, cancelling a subscription, and so on)
• Client initiated an electronic payment to incorrect recipient

Do the following:

1. Direct the client to contact iPay Support to dispute the wrongful payment.  
2. Client calls iPay Support at 1-866-645-0855.
3. If the payment has already been processed and received, the client may have to contact the company directly for a refund.