Why does a client need a Secure Access Code (SAC) each time he/she logs in to Online Banking?
If a device browser is not set up to allow cookies from CCBG.com, the client needs a SAC each time he/she logs in to Online Banking. To avoid this, recommend that the client allow his/her browsers to accept cookies. This allows the system to remember the clients' devices. Click on the tabs below for the steps to configure common browsers.
For steps on downloading browsers, click here.
For steps on clearing cache and cookies in browsers, click here.
Firefox
- Launch Firefox.
- Click the Menu
icon in the top right corner. - Select Options > Privacy & Security.
- In the Cookies and Site Data section, check the Manage Permissions box.
- Enter www.ccbg.com.
- Click Allow.
- Click Save Changes.
Google Chrome
- Launch Chrome.
- Click the Menu
button in the top right corner. - Select Settings.
- Scroll down the page and click Advanced.
- In the Privacy and Security section, click Site Settings.
- Click Cookies.
- In the Allow section, click Add. The Add a Site dialog box appears.
- Enter www.ccbg.com.
- Click Add.
Edge
- Launch Edge.
- Click the More
button in the top right corner. - Select Settings.
- Click on View Advanced Settings.
- Under Cookies section, select either Don't block cookies (default) or Block only third party cookies.
- Restart Edge.
Internet Explorer
For Security reasons, as of April 7, 2020 Capital City Bank will no longer support IE 11(or lower). Tell clients to use a different browser for a secure online banking experience.