A full balance hold is an account level hold used to freeze the funds in an account, preventing them from being debited or withdrawn. This type of hold can easily be identified by a negative account balance of $9,999,999.99. 

The most common reason for a full balance hold is the account (routing and account number) has been compromised. For example:  A client notifies you that they noticed missing checks or that checks have been stolen. A client's personal bank online information has been leaked or given to an unknown individual. 

After a client notifies you they believe their account has been compromised, ask them for the following information.

• A description of what and how the fraud occurred
• Any outstanding checks or ACH transactions 

Place the full balance hold by doing the following:

1. On the client's Account Inquiry screen, click Related Functions > Stops/Holds.
2. Click Add.
   
3. From the drop-down menu, click Hold.
   
4. In both the Low and High Amount fields enter the amount $9,999,999.99 (or 9 #9's).
   
5. Under Entry Details, remove the expiration date.
   • Note: A 6 month expiration date prepopulates in this field. Thus must be removed.
6. In the Remarks field, enter the reason the full balance hold is being placed. Be sure to include a brief description of what was compromised, whether or not the client has been of the need to go into an office to open a new account, and any additional actions taken. 
   • See the examples below.
     • CLIENT WALLET WAS STOLEN CONTAINING CHECKS. WILL BE IN OFFICE TO OPEN NEW ACCT MONDAY. 
     • CLIENT ALLOWED FRUADSTER ACCESS TO HER COMPUTER/BOL. ACCT NUMBER COMPROMISED VIA BOL ACCESS/ZELLE TXNS. CLIENT TO STEP INTO LOCAL OFFICE TO CLOSE/OPEN NEW. NO SSN COMPROMISE. WILL TAKE COMPUTER TO BE CLEANED. BOL DISABLED.
   • These remarks can also be used in the account message, your Red Flag Form, the Red Flag Form e-mail, and (for Client Service Center Associates) the comments on your call in Finesse.
7. Click OK.
8. Place a message on the account regarding the reason for the hold. Include the list of outstanding checks and ACH transactions provided to you by the client.
9. Complete a Red Flag Form.

Example of a Completed Full Balance Hold