Client Service Center (CSC)
Articles
- CSC Contact Events for Office Follow-Up Use the steps below when creating a contact event for client complaints that requ...
- CSC- Client Inquiry on Incoming Wires for Loans Incoming wires received for credit to a loan are posted to the CCB Wire Settlemen...
- CSC - Indirect Auto Loan Procedures In order to add or remove a signer, or to refinance an Indirect Auto Loan, a clie...
- Merchant Disputes Vs. Fraud Disputes Under certain circumstances, merchant disputes are filed in an attempt to recover...
- Saturday Locations and Hours Capital City Bank (CCB) has office locations with Saturday drive thru hours and/o...
- Indirect Auto Loan Due Date Changes When a client calls requesting a change in the payment due date for their INDIREC...
- FDIC - Account Ownership and Category Limits Overview The Federal Deposit Insurance Corporation (FDIC) is an independent agenc...
- Full Balance Holds A full balance hold is an account level hold used to freeze the funds in an acc...
- Change an Account Type Clients can request to change their product types. If a client requests to chang...
- Identification: CSC Phone Procedures Overview BEFORE you can release information to an individual claiming to be a cli...